Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
As an Account Director, you’ll own relationships with some of our most strategic enterprise and mid-market customers. You’ll act as a trusted advisor, ensuring they achieve maximum value from our platform while identifying new opportunities for growth and partnership. You’ll collaborate closely with Product, Sales, and Marketing to influence roadmap priorities and expand our footprint within key accounts.
Responsibilities:
Serve as a strategic partner to executive stakeholders, guiding customers through adoption, expansion, and long-term success.
Own commercial health across a portfolio of high-value accounts, driving renewals, upsells, and advocacy
Develop account plans and success frameworks that align with customer business objectives.
Partner with Sales to identify and close revenue expansion opportunities within existing accounts.
Translate customer feedback into actionable input for Product and Engineering.
Forecast retention and growth metrics, providing visibility into customer health and pipeline.
Qualifications
5–10+ years of customer success, account management, or consulting experience, with 2+ years managing strategic/enterprise accounts.
Ability to travel 25% of the time for customer events, customer visits, and conferences.
Proven success in driving renewals, expansions, and multi-threaded stakeholder relationships.
Experience in a fast-paced SaaS or Series A/B startup environment.
Exceptional communication, executive presence, and relationship-building skills.
Strong analytical mindset with ability to tell a story with data.
Ability to work cross-functionally and thrive in ambiguity.
A proactive, ownership-driven mindset—comfortable balancing strategic and hands-on work.
Skills Required
- 5-10+ years of customer success, account management, or consulting experience
- At least 2 years managing strategic or enterprise accounts
- Ability to travel 25% of the time for customer events, visits, and conferences
- Proven success driving renewals, expansions, and multi-threaded stakeholder relationships
- Experience in a fast-paced SaaS or Series A/B startup environment
- Exceptional communication, executive presence, and relationship-building skills
- Strong analytical mindset and ability to tell stories with data
- Ability to work cross-functionally and thrive in ambiguity
- Proactive, ownership-driven mindset with comfort balancing strategic and hands-on work
What the Team is Saying
Outset AI Compensation & Benefits Highlights
-
Healthcare Strength — Comprehensive medical, dental, and vision coverage is explicitly highlighted on the company’s careers site and LinkedIn Life page. This indicates robust core health benefits within the total rewards mix.
-
Retirement Support — A 401(k) plan with employer matching is called out, with references to a “robust 401(k)” and postings noting a match up to 6%. This points to meaningful long‑term savings support uncommon at many early‑stage startups.
-
Fair & Transparent Compensation — Clear salary ranges for key roles are publicly shared and paired with statements about competitive cash and equity. This signals a market‑aware and transparent approach to pay practices.
Outset AI Insights
What We Do
Outset invented a better way to do research: AI-powered user interviews. We created this new category of research technology and now it's growing wildly. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale. The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Why Work With Us
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people. We’re a tight-knit team of 30.
Gallery
_0.jpeg)
Outset AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Onsite 4 days a week - one day remote
