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Provides onsite frontline technical support to client end users and IT staff. Troubleshoots hardware, software, connectivity, account access, workstations, peripherals, and business applications; manages tickets through resolution or escalation; documents incidents and user interactions; communicates clearly with nontechnical users; monitors support queues; follows SOPs; and identifies recurring issues for team improvement.

Build and lead the procurement function across a multi-entity technology services organization. Manage strategic suppliers, sourcing, negotiations, contracts, renewals, spend analysis, purchasing controls, procure-to-pay processes, vendor risk, performance, and reporting. Partner with Finance, IT, and business leaders to consolidate purchasing, deliver savings, support acquisitions, and improve procurement workflows using NetSuite, Ramp, automation, and analytics.

Drive net-new MSP customer acquisition across an assigned territory, acting as the primary closer. Partner with Shield portfolio companies and centralized teams to qualify, advance, and close opportunities, maintain territory accountability and revenue targets, embed into portfolio sales processes, and support scalable sales operations. Frequent travel and in-person collaboration expected.

Lead design, build, and support NetSuite-to-PSA integrations, administer NetSuite billing/invoicing modules, automate accounting workflows with SuiteScript/SuiteFlow, manage data migrations and reconciliations, and coordinate testing, documentation, and training across finance and partner teams.