12-month trainee program to develop customer service skills. Handle inquiries, resolve complaints at first contact, educate customers on products and digital/self-service channels, manage follow-ups and cases, and ensure data confidentiality and PDPA compliance.

Support social media operations and digital engagement by monitoring performance metrics, scheduling and publishing posts (META, TikTok), creating visuals and captions, moderating content, and assisting customer reward initiatives and cross-functional campaigns during a 6-month internship.