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Supports digital transformation and AI initiatives by maintaining project trackers, documenting requirements, mapping processes, coordinating testing and training, gathering adoption feedback, and tracking vendors, licenses, and expenses. The trainee collaborates with technical teams, contact centre stakeholders, business leaders, and project managers while developing business analysis and digital transformation skills through a 12-month programme.

Support telesales backend operations by processing orders, coordinating inventory, shipping and SIM card fulfilment, maintaining accurate records, tracking deliveries, resolving discrepancies, and improving operational procedures. The 12-month trainee programme is intended for Malaysian fresh graduates, with work performed in a fast-paced environment and potentially rotational shifts, weekends, and public holidays.

Supports a managed services operations center through network and cloud monitoring, first-level troubleshooting, incident logging, SLA and ticket management, infrastructure maintenance, reporting, customer updates, documentation, and escalation of complex issues. The intern works with AWS, Microsoft Azure, VMware, network devices, servers, and security-related systems while supporting projects and continuous process improvement.

Support social media operations and digital engagement by monitoring performance metrics, scheduling and publishing posts (META, TikTok), creating visuals and captions, moderating content, and assisting customer reward initiatives and cross-functional campaigns during a 6-month internship.