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The Support Engineer will assist customers by responding to inquiries, troubleshooting technical issues, and collaborating with engineering teams while improving support documentation and user experience.

The AI Field Engineer will drive technical sales success by partnering with sales teams, designing solutions, conducting demos, and addressing customer needs in AI/ML infrastructure.

Drive new business and manage the full sales cycle for enterprise deals in AI infrastructure, building relationships and shaping sales processes.

Partner with sales to drive technical enterprise deals: lead discovery, design solutions, run demos and POCs, address security/compliance and integrations, build trusted technical relationships, and liaise with product/engineering to inform roadmap and support implementation and contracting.

Design and build high-fidelity detections, lead incident investigations and response automation, develop security tooling and telemetry, and partner with engineering teams to improve platform observability and resilience, leveraging AI/LLMs where useful.

Manage end-to-end employee lifecycle from onboarding through offboarding, serve as first contact for HR questions, maintain self-service resources, support People program rollouts, run employee experience events, and process employee changes accurately while building scalable People operations processes and documentation.

The Developer Relations Engineer will create and distribute technical content, educate developers on AI, engage with the community, and represent Modal at events.

The role involves creating technical content for developers, leveraging a data-driven approach, and collaborating with various teams for documentation and updates.

Lead and manage a team of engineers focusing on building and optimizing large-scale distributed systems and cloud infrastructure solutions.