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Administer HR programs across all phases, advise managers on employee relations, conduct new-hire orientations, facilitate engagement meetings, lead HR training for supervisors, respond to employee inquiries, manage non-exempt recruiting and initial exempt hiring activities, and partner with HR leadership on resolution plans and legal compliance.

Lead commercial finance for market line operations and key accounts: manage revenue assurance, contract pricing and renewals, financial modeling, KPI monitoring, and stakeholder financial guidance to improve profitability and productivity.

Lead strategic client relationships for retention, expansion, and satisfaction in a 3PL environment. Drive account performance, manage escalations, host quarterly business reviews, negotiate contracts, meet sales targets, identify cross-sell opportunities, develop account plans, and collaborate with operations, marketing, and product to deliver customized solutions and ensure KPI compliance.

Lead growth and strategy for Italian trade lanes, develop key North American customer relationships, drive proposals/RFIs/RFQs, build and lead a team, and coordinate regional budgets and opportunities.

Manage all aspects of final-mile warehouse operations including inventory integrity, order fulfillment, equipment maintenance, staffing, KPI performance, safety/compliance, customer communication, budget/P&L management, and continuous improvement.

Maintain and configure HRIS systems (UKG Pro, UKG WFM), manage system security and workflows, support integrations, develop reports/dashboards with Cognos, assist local admins, perform testing, upgrades, off-hours maintenance, and troubleshoot HR data processes.

The Accounts Receivable Coordinator manages collections, processes account adjustments, resolves disputes, and provides customer service while ensuring efficient collection processes.

Manage, coach, and develop inside and outside transactional sales teams, oversee sales coordinators, P&L, marketing and sales agreement negotiations, create sales reporting, train for multimodal sales, recruit and develop staff, and travel as needed.

Manage daily terminal operations for final-mile logistics: supervise staff, optimize routes and schedules, ensure safety and regulatory compliance, monitor performance metrics, control budgets, and implement efficiency improvements.

Lead implementation and support of vendor-supplied Warehouse Control Systems (WCS). Manage vendor relationships, define integrations with WMS/labor systems, lead commissioning and testing, troubleshoot outages, perform gap analysis and risk mitigation, provide WCS updates to leadership, and participate in after-hours on-call rotation.