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Provides on-site IT support at a Naval Reactors Facility, including user onboarding and offboarding, asset and software coordination, ticket resolution, telecommunications support, project tracking, documentation, process improvement, and management status reporting. Coordinates with site IT organizations to troubleshoot connectivity and non-enterprise systems while maintaining IT policies, procedures, and knowledgebase information.

Develop, configure, script, deploy, document, and sustain ServiceNow workflow applications across ITSM, ITOM, Workflow, Catalog, and custom modules. Provide operational support, maintain development and audit records, automate business processes, brief management, and ensure compliance with DOE/NNSA, Federal IT, cybersecurity, configuration-management, change-control, and documentation requirements.

Supports classified and unclassified cybersecurity programs through audits, compliance reviews, vulnerability assessments, risk analyses, policy development, and corrective-action planning. Evaluates security plans, procedures, and technical controls; identifies vulnerabilities and noncompliance; develops cybersecurity policies and long-range plans; trains personnel; and supports process-improvement initiatives at a federal laboratory field office.

On-site at Scott AFB, maintain and engineer a resilient enterprise IP voice/video infrastructure for DoD. Configure and troubleshoot CUCM/CUBE/Oracle/Avaya platforms, SIP signaling, routing/switching (Cisco/Juniper), firewalls, QoS and VPNs. Validate changes, perform fault analysis, document configurations, and support capacity planning to ensure secure mission communications.

Operate and sustain DISA/DoD networks in a NOC: monitor alarms, manage circuits across optical and IP transport, perform real-time reroutes, execute change/hardware/software tasks, document incidents, and coordinate with internal/external teams to restore and maintain network availability.

Transform raw data into clean, reliable datasets; analyze trends and produce actionable insights; design and build interactive Kibana dashboards and UX/UI mockups; maintain ETL/data pipelines and reusable analytics assets; document data models and workflows; collaborate with data engineers, analysts, and stakeholders in an Agile environment to support operational decision-making.

Operate and sustain Joint Fires Network NOC services: monitor alarms, perform circuit configuration and real-time rerouting, manage incidents and changes, replace hardware, and coordinate with internal/external stakeholders to ensure secure, reliable network availability.

Maintain and support multi-user Red Hat Linux systems and associated global network management infrastructure. Administer VMware environments, storage (SAN/NAS), enclave switches, scripting, DISA STIG hardening, AWS cloud resources, and SLAs. Provide documentation, on-call and emergency support, and mentor junior staff while tracking performance metrics.

Serve as cleared senior network SME for DoD medical networks. Lead resolution of complex LAN/WLAN/WAN issues, design and enforce standards, configure firewalls/VPNs/IDS, use SolarWinds/ARMIS/Ansible for diagnostics, advise government stakeholders, lead teams, and support performance, capacity planning, and high-availability across DHA facilities.

Support complex IT issues for end-users, providing Tier 2 and Tier 3 support in a diverse Windows environment, including hardware and software troubleshooting for both Windows and Apple systems.