Manages a portfolio of large healthcare clients, serving as the primary contact and ensuring successful implementation, maintenance, performance, and renewal of client programs. Builds relationships, identifies growth opportunities, tracks KPIs, analyzes trends, resolves issues, coordinates cross-functional teams, manages projects, supports negotiations, prepares reports and presentations, and ensures contractual, compliance, quality, and operational requirements are met.

Leads and scales Carenet’s outbound Sales Development organization, owning strategy, pipeline generation, forecasting, HubSpot operations, performance management, recruiting, coaching, and SDR-to-sales conversion. Partners with Marketing, Sales, Revenue Operations, and HR to improve prospecting, reporting, qualification, enablement, and revenue outcomes.

Leads the Client Success organization, owning enterprise retention, account expansion, renewals, customer health, adoption, pricing, and long-term client value. Builds scalable processes, governance, talent strategies, and operating standards while partnering with Sales, Product, Operations, Finance, and executives. Manages strategic client relationships, presents portfolio and revenue performance, drives organizational transformation, and develops high-performing teams across enterprise healthcare portfolios.