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Build and evolve the internal developer platform: improve developer productivity, design reusable CI/CD pipelines, establish observability standards, create platform tooling and golden paths, and own platform reliability and production operations.

Build and evolve the internal developer platform: improve CI/CD and release automation, developer tooling, observability, and platform foundations to reduce toil, speed delivery, and improve operability and reliability.

Lead the Duet product end-to-end: set roadmap, work closely with customers, partner with engineering and research, define AI output evaluation criteria, measure impact on agent performance and iteration speed, and support GTM through demos and customer-facing engagements.

Lead a team of engineers building AI agents, collaborate with customers, ensure high-quality deployments, and define technical strategies.

The role entails working closely with the Founders and Execs to address strategic challenges, drive initiatives, and build scalable processes to support growth.

Manage and scale a sales development team, drive top-of-funnel pipeline, train SDRs, optimize processes, and collaborate with leadership on strategies.

The role involves cultivating relationships with senior executives, managing strategic partnerships, and driving Decagon's growth in the U.S. by leveraging executive networks across various sectors, including private equity and technology.

Design, build, and deploy scalable AI agents that handle complex customer interactions. Evaluate and integrate text and voice models at scale, identify cross-customer trends to improve the agent platform, and diagnose deep system failures to ensure reliable production performance.

As a Senior Solutions Engineer, you will act as a technical advisor, integrating Decagon's AI solutions into customer environments and collaborating with sales teams to create tailored solutions.

The role involves building and evolving the developer platform, focusing on CI/CD automation, developer tooling, and improving observability and operational excellence.