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Develop and implement advanced AI systems for customer support, focusing on instruction tuning and information retrieval, while driving performance improvements and automation.

As Deal Desk Operations & Strategy Lead, you'll structure enterprise deals, refine pricing strategy, scale deal processes, and collaborate with Finance and Legal teams.

Lead technical sourcing for engineering roles by mapping the market, building high-quality candidate pipelines, engaging passive talent, and partnering with recruiters and hiring managers to meet ambitious hiring goals. Use creative outreach and data to improve sourcing effectiveness, with emphasis on engineering specialties like AI/ML, infrastructure, and distributed systems.

The role entails working closely with the Founders and Execs to address strategic challenges, drive initiatives, and build scalable processes to support growth.

Manage and scale a sales development team, drive top-of-funnel pipeline, train SDRs, optimize processes, and collaborate with leadership on strategies.

Own month-end close activities, maintain the general ledger, manage AP/AR and T&E, prepare audit support, and partner cross-functionally to design scalable processes and controls while piloting AI and automation to improve accounting efficiency and accuracy.

Design and optimize enterprise-grade conversational AI across voice, chat, SMS, and email. Advise customers, evaluate voice quality, build playbooks and evaluation frameworks, enable customer teams, and partner with Engineering and Product to drive quality improvements.

Serve as strategic HR partner to Engineering, Product, and Design leaders: drive org design, workforce and headcount planning, performance management, coaching, employee relations, change management, and build HRBP playbooks and operating model to scale a hypergrowth SaaS company.

As a Senior Solutions Engineer, you will act as a technical advisor, integrating Decagon's AI solutions into customer environments and collaborating with sales teams to create tailored solutions.

Lead the development of Decagon's total rewards strategy, including compensation structures, benefits programs, and equity administration, while partnering with leadership and managing compliance.