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Leads operational readiness and implementation initiatives for new products, services, and capabilities across Client Success. Partners with Product, Engineering, Integration, and business teams to assess impacts, translate technical requirements into scalable workflows, manage risks and dependencies, coordinate readiness activities, and support go/no-go decisions. Develops readiness frameworks, playbooks, metrics, dashboards, and reporting while driving continuous improvement, automation, and organizational preparedness without direct authority.

Oversee end-to-end multi-state payroll processing for approximately 450 employees, including payroll inputs, adjustments, audits, reconciliations, tax compliance, and issue resolution. Serve as the Workday Payroll subject matter expert, managing configurations, testing, controls, and change documentation. Coordinate with HR, HRIS, Finance, employees, and third-party payroll providers to resolve issues, maintain data integrity, support regulatory updates, and improve payroll processes.

Leads client-facing healthcare software implementation projects from discovery through deployment and adoption. Manages requirements, scope, schedules, budgets, risks, issues, dependencies, documentation, change management, and stakeholder communications. Serves as the primary client representative while coordinating cross-functional implementation, product, engineering, analytics, and go-to-market teams. Drives customer satisfaction, continuous improvement, product adoption, and successful outcomes for healthcare payer clients.

Provides high-level administrative support to executives and senior leaders, including calendar and travel management, meetings, expenses, invoices, documents, communications, vendor coordination, and onboarding. Manages Nashville headquarters office operations, including supplies, access credentials, mail, maintenance coordination, legal document filing, company swag, and property management relationships. Supports multiple executives and provides backup coverage for other Executive Assistants.