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The IT Support Engineer will manage elevated incidents, provide Tier 2 technical support, communicate with vendors, and train junior staff, requiring strong analytical and communication skills.

Participate in a 16-week operations management training program focused on transportation, cross-dock operations, leadership communication, and customer relationships. Complete guided and independent training, collaborate with support and service center teams, observe account management sales calls, and accompany drivers on local delivery routes. Successful completion requires relocation to another facility for an initial operations leadership role.

Participate in a 16-week operations management trainee program to learn transportation and cross-dock operations, leadership, communication, and relationship-building. Work with mentors, support center staff, account managers, and drivers; relocate after program completion for a supervisory operations role. Requires readiness to work third shift.

As a Management Trainee, you will undergo a 16-week training program to prepare for a supervisory role in operations, focusing on transportation industry principles, leadership, and communication skills.

The Account Manager will manage client relationships, execute sales plans, negotiate pricing, and collaborate with teams to enhance market share and profitability.

The Outbound Dock Supervisor manages dock operations and supervises dock associates while overseeing shipment routing and freight handling. Responsibilities include ensuring timely pick-up and delivery, practicing loss prevention, maintaining workflow, and developing work procedures.

As a Management Trainee, you will undergo a 16-week training program to prepare for a leadership role in operations, learning industry principles, communication, and relationship-building skills. Relocation may be necessary after training.

The Outbound Dock Supervisor is responsible for overseeing dock operations, supervising dock associates, routing shipments, ensuring timely pickups, and implementing loss prevention strategies.

Manage and resolve customer phone calls, emails, invoice support requests, disputes, and complaints. Document issues, escalate cases, maintain team inboxes, image documentation, correspond with collection agencies, send requested records, and coordinate with Credit, Collections, Traffic, and Service Center teams.

Manage an assigned sales territory by growing shipment revenue, contacting existing and prospective customers, presenting services, negotiating pricing, analyzing business intelligence and quote reports, resolving customer satisfaction issues, coordinating with internal departments, and identifying opportunities for eShipping Exchange solutions. Requires a high school diploma and one year of customer service and sales experience.