Provide accurate and timely responses to inquiries received via email or phone call from internal and external customers. Oversee the email management system that distributes requests as defined in operating procedures. Communicate with customers regarding reconsignment requests. Obtain proper authority to change delivery address and apply appropriate fees. Conduct research to properly address and resolve customer inquiries and disputes involving invoicing. Obtain authorization required to create or correct invoices as necessary. Use analytical skills to work correction reports received from carriers. Report findings to management, the traffic department, and the interline carrier. Interact daily with Support Center departments, service center associates, external customers, and carrier corporate and service center/terminal associates. Cross-train on all Interline processes.
For this role, you will need to have a High School Diploma or GED. We prefer that you have previous experience in collections and/or accounts payable or receivable. Previous experience in customer service and the transportation industry is also preferred.
Work Shift
First Shifthttp://www.youtube.com/watch?v=xZc1A8aeshc
Skills Required
- High school diploma or GED
- Previous experience in collections and/or accounts payable or accounts receivable
- Previous customer service experience
- Previous transportation industry experience
Southeastern Freight Lines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southeastern Freight Lines and has not been reviewed or approved by Southeastern Freight Lines.
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Fair & Transparent Compensation — Pay is considered competitive within the LTL market, with many roles characterized as very good or top tier. Earnings are widely viewed as a core strength, especially in driving and operations roles.
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Healthcare Strength — Medical coverage is consistently portrayed as strong, with comprehensive plan options and supportive health programs for full-time associates. Health benefits are seen as a valuable pillar of total compensation.
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Retirement Support — The retirement program stands out for a notable company match alongside auto-enrollment and annual escalation features. Retirement offerings are frequently highlighted as enhancing long-term financial security.
Southeastern Freight Lines Insights
What We Do
A privately-owned regional less-than-truckload transportation services provider specializing in next-day service in the Southeast and Southwest. We serve customers through 89 service centers across 13 states and Puerto Rico. Southeastern has a network of service partners to ensure transportation services in the remaining 37 states, Canada, the U.S. Virgin Islands and Mexico. Southeastern Freight Lines provides more than 99.35% on-time service in next-day lanes. Founded in 1950, we provide quality transportation services of outstanding value in order to perpetuate our company and provide long-term security for our people. A dedication to service quality and a continuous quality improvement process that began in 1985 has been recognized by more than 500 quality awards received from customers and associations.
