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Manage multiple small-to-medium telecommunications projects end-to-end for a major utilities customer. Establish governance, control budgets, mitigate risks, coordinate internal teams and contractors, maintain documentation and reporting, and ensure customer expectations and contractual requirements are met.

Own end-to-end collections: manage aged debt reporting, develop customer action plans, chase payments, handle disputes and credit checks, process cash allocation, support ERP activities, and maintain strong customer relationships.

The Order Manager will oversee the end-to-end delivery of customer orders, primarily for SSE, managing supplier engagements and ensuring timely service delivery in a fast-paced telecommunications environment.

Manage the full product lifecycle for B2B connectivity services (Ethernet, EoFTTx, DIA, Managed DIA, SD-WAN). Define and execute product roadmap, build business cases, lead pricing and margin optimisation, collaborate with Engineering, Operations, Sales and Pricing, improve customer experience, monitor market trends, produce product documentation and present performance and strategy to senior stakeholders.