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Manages the relationship between an airline customer and the operational unit, ensuring service delivery, quality, inventory accuracy, billing, compliance, and KPI performance. Coordinates customer requirements, special events, specification changes, audits, delay resolution, root-cause analysis, purchasing support, and invoice accuracy. Communicates customer goals internally, reports account activity to leadership, and drives continuous improvement while maintaining strong customer relationships.

The Equipment Setup employee assembles beverages and non-food items for flights, ensuring compliance with airline specifications and sanitation standards. Tasks include sorting, packing, and inventory documentation while working as a team member.

Lead lifecycle, governance, and continuous improvement of global enterprise applications (ERP, HRIS, Finance, Procurement, Legal). Drive standardization, platform rationalization, vendor management, and cross-team collaboration to ensure scalability, security, reliability, and KPI-driven cost efficiency and user experience.