Top Tech Jobs & Startup Jobs

Leads airline customer operational performance across North American stations. Analyzes service, quality, safety, demand, financial, and customer data; drives recovery plans, continuous improvement, root-cause analysis, and KPI outcomes. Coordinates station, supply chain, finance, commercial, and operational excellence teams, manages escalations and performance reviews, supports contract discussions, and maintains network-level service delivery and customer communications.

Leads airline customer operational performance across a North American network. Analyzes service, quality, safety, demand, financial, and customer feedback data; develops recovery and continuous-improvement plans; manages incidents, escalations, KPIs, and executive reporting. Coordinates station operations, supply chain, finance, procurement, commercial, and operational excellence teams to improve service delivery, protect margins, govern demand data, and maintain customer confidence. The role requires approximately 50% travel and extensive airline-facing collaboration.

Leads airline customer operational performance across North American stations. Analyzes KPIs, service, quality, safety, financial, and customer feedback data; develops recovery and continuous-improvement plans; manages incidents, escalations, and root-cause actions; coordinates cross-functional teams; governs demand data; presents performance reviews; and supports airline contract and repricing discussions. The role requires extensive customer engagement, multi-location coordination, airline catering knowledge, and approximately 50% travel.

Supports sales and account management through pricing strategy, billing audits, bid coordination, performance analysis, customer relationship management, and operational reporting. Coordinates internal teams, manages service-level and contractual programs, monitors KPIs, supports airline catering operations, and develops customer and flight-data tools. The role also handles profitability reporting, escalations, presentations, and special projects while maintaining strong relationships with customers and stakeholders.

Supports commercial services by coordinating commercial and operations teams, analyzing financial and operational data, validating billing and pricing, ensuring contract compliance, and improving customer-service processes. The role generates reports, identifies process efficiencies, communicates customer information across departments, supports projects and change initiatives, and helps drive financial and operational performance. It involves collaboration with airline teams, customers, vendors, and field operations, including kitchen and supplier environments.

Provides administrative and clerical support to operations staff, including monitoring employee clock-in and clock-out activity, overseeing timekeeping, filing, routing telephone calls and messages, and handling general office duties. The role requires strong Microsoft Office skills, organization, communication, time management, and the ability to work effectively in a fast-paced, deadline-driven environment.

Manages full-cycle, high-volume recruiting for hourly union personnel, including sourcing, screening, interviewing, hiring, onboarding, reference checks, and pre-employment compliance. Partners with HR and operations on workforce planning, job requirements, manager coaching, training, recruiting partnerships, applicant data maintenance, and reporting. Requires strong interviewing, employment-law knowledge, communication, organization, relationship-building, analytical, and computer skills.

Support and monitor unit Environmental, Health & Safety programs focused on preventing occupational injuries and ensuring environmental and OSHA/EPA compliance. Deliver and manage safety training, maintain training matrices, investigate incidents, develop corrective actions, liaise with clients, conduct audits, and drive continuous improvement in safety practices across the unit.

Acts as an HR business partner to unit General Managers, implementing HR strategies, supporting union and labor relations, resolving grievances, recruiting, managing employee relations, advising on employment law and compliance, and supporting training, retention, and workforce planning. The role requires managing HR staff, investigating employment claims, interpreting policies, and traveling between assigned units as needed.

Lead regional IT business engagement by aligning IT roadmaps with business strategy, managing regional IT teams and vendors, overseeing service delivery, prioritizing investments, and driving digital transformation and operational excellence across multi-country environments.