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Lead the implementation of an Enterprise Asset Management System, managing projects from initiation to closure while coordinating with stakeholders and vendors.

Manage and coordinate CRM implementation projects including timelines, UAT, data migration, change management, training, stakeholder communications, vendor/partner coordination, and post-go-live stabilization to ensure successful CRM deployment and adoption.

Provide onsite IT service and end-user support for assigned schools: log, categorize, prioritize, escalate, and resolve incidents; perform diagnostics via phone, email, and in-person; document tickets; meet SLAs; train users; recommend process improvements; maintain knowledge of supported applications, hardware, and tools.

Drive public sector business development in Texas and priority national SLED accounts: identify and qualify opportunities, manage pipeline and capture efforts, coordinate RFx and SOW development with proposal and delivery teams, attend industry events, support pricing and negotiations, and leverage contract vehicles and market intelligence to win new business.

Manage multiple grant projects ensuring subawardee compliance with federal and state requirements. Lead risk-based monitoring, fiscal and programmatic reviews, data validation, corrective action development, and audit readiness. Provide technical guidance, coordinate with finance and program teams, and improve monitoring tools and processes.

Manage risk-based monitoring and compliance for RHTP sub-awardees by conducting fiscal and programmatic reviews, analyzing financial and performance data, supporting corrective actions, maintaining audit-ready records, and providing technical assistance to strengthen grant management and reporting.

Lead governance, planning, and delivery of large-scale PeopleSoft PUM upgrades and OCI migrations. Manage vendors, cross-functional teams, risks, budgets, executive reporting, testing, cutover, and post-production stabilization to ensure business continuity and compliance.

The Desktop Support Specialist provides hardware and software support, interacts with customers for diagnostics, escalates issues, and maintains documentation.

Serve as liaison between business and technology to implement and evolve an Enterprise Asset Management System (VUEWorks). Gather and translate requirements, design workflows and integrations, support testing and UAT, improve asset lifecycle processes, ensure data quality and governance, and enable future analytics and Digital Twin initiatives while coordinating stakeholders across multiple divisions.

Lead review, update, and maturation of the DR/BCP/COOP program: maintain DRP and COOP, run BIAs, define RTO/RPO and backup windows, manage asset inventory and vendor SLAs, develop restoration procedures and workaround plans, and coordinate tabletop and failover exercises to ensure sustainable handoff to internal staff.