Top Tech Jobs & Startup Jobs

Process customer orders and related requests accurately and timely, manage order acknowledgements and direct shipments, handle sample requests and complaints, maintain customer records and Certificate of Analysis files in Chempax, and perform general office duties while promoting teamwork and customer service.

Lead new business development for CASE and adhesives markets by identifying growth opportunities, creating and executing strategic plans, managing opportunity pipeline, developing supplier relationships, coaching technical sales reps, preparing market trend reports and presentations, and representing the company at industry events. Role requires market intelligence, technical expertise in emulsions/dispersion-based adhesives, and frequent travel to win and close new business.

Provide phone and email customer support: open and update accounts, resolve product/service issues, handle order tracking and billing inquiries, escalate sales leads, maintain records, and follow up to ensure resolution.

Manage and grow an assigned territory by contacting existing and potential customers, identifying profitable sales opportunities, building and sustaining account relationships, recommending pricing, tracking leads and sales activity, collaborating with suppliers and sales leadership, maintaining product knowledge, and handling related administrative duties to improve customer satisfaction and profitability.

Manage regional technical sales for specialty chemicals and food ingredients: identify and prioritize profitable opportunities, build and maintain customer and supplier relationships, provide technical product expertise, report on sales activities, recommend pricing, and collaborate with leadership to set and meet sales targets.

Manage end-to-end customer orders: answer calls and ~100 emails/day, enter and track orders in ERP, coordinate billing, freight and logistics, handle complaints and short payments, communicate with sales, supply chain, credit, and pricing, and improve order-entry processes.