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Provides administrative and customer service support for the Patron Office, including handling patron inquiries, booking gifts, managing membership benefits and database records, coordinating solicitations, billing, reservations, communications, events, and backstage tour check-ins. The role also supports the Director and Patron Coordinator while maintaining accurate patron acknowledgements, web content, and fundraising activities.

Support daily financial operations for media programs and donor gift processing: process transactions, validate contracts, compile reporting, assist royalties and year-end revenue sharing, and coordinate with Finance and Development to ensure accurate recording and identify process improvements.

Conduct in-depth prospect research on individuals, corporations, and foundations to assess philanthropic capacity and interests; prepare donor profiles and research reports; use tools like iWave, LexisNexis, Altrata and Tessitura to maintain accurate data; monitor news and philanthropic activity; collaborate with fundraising staff and operations; improve research efficiency using AI where appropriate; assist with standards, documentation, and special projects.

Lead and improve the Metropolitan Opera's transactional finance functions (Accounts Payable, Payroll, Gift Processing, Media Finance, Business Systems). Oversee finance systems, vendor/payment relationships, revenue tracking, and ERP initiatives. Drive process automation, metrics, and cross-functional partnerships to ensure controls, compliance, and scalable, customer-focused operations.