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Researches, develops, verifies, and edits commercial vehicle diagnostic and repair information using Mitchell1’s content management system. The role requires evaluating technical accuracy, maintaining productivity and quality standards, responding to customer data inquiries, suggesting product improvements, preparing project status reports, and maintaining current knowledge of commercial vehicle systems, diagnostics, fault-code standards, and repair procedures.

Creates, edits, and prepares high-resolution artwork for print and digital distribution. Produces production-ready files for covers, promotional materials, presentations, signage, and editorial assets using professional graphics software. Manages image conversion, print workflows, project files, deadlines, and quality standards while collaborating with internal departments and requestors.

Researches, compiles, verifies, and edits commercial vehicle diagnostic and repair information using Mitchell1’s content management system. The role requires knowledge of commercial vehicle systems, diagnostics, repair procedures, OBD II, and SAE fault-code standards. Responsibilities include maintaining editorial quality and productivity, responding to customer data inquiries, suggesting product improvements, preparing status reports, and collaborating with editorial teams while developing current commercial vehicle application knowledge.

Develop and support enterprise MarkLogic database platforms using XML, JSON, semantic data models, XQuery, and SPARQL. Responsibilities include data ingestion, harmonization, search optimization, cluster maintenance, security controls, CI/CD deployments, DataOps practices, governance, compliance, high availability, and disaster recovery support. The role collaborates with engineers and architects to maintain secure, scalable, high-availability NoSQL and search-driven solutions.

Contacts and supports new customers during their first 30 days, providing product training, setup, issue resolution, and guidance to reduce cancellations. Manages cancellation requests, attempts to retain sales, tracks customer interactions, reports trends, and coordinates with internal teams. Ensures customers understand Mitchell 1 products, pricing, policies, and available support resources while meeting retention and performance KPIs.