Researches, develops, and edits commercial vehicle diagnostic, Labor and repair information for incorporation into Commercial Vehicle Group product line. Reports to and receives direction from Senior Editor.
Responsibilities- Under supervision of Senior Editor or Team Lead, use Mitchell1’s Content Management System to research and compile diagnostic, repair and other pertinent data, verify technical accuracy and consistency of information within established guidelines.
- Knowledge of latest commercial vehicle repair and diagnostics to determine information pertinent to writing diagnosis and repair procedures.
- Maintain established productivity standards balanced with an acceptable quality level.
- Work in a team environment, contributing toward achievement of organizational objectives communicated by Managing Senior Editor or Senior Editor.
- Provides customer service pertaining to diagnostic and repair data as required.
- Maintains knowledge of related competitive products.
- Suggests improvements and/or enhancements to CVG products in response to customer input or based on knowledge of user needs.
- Prepare and submits project status reports for each assignment as requested.
- Maintain professional and cooperative attitude within the CVG Editorial Department and all Mitchell1 departments.
- Achieve and maintain working knowledge of current commercial vehicle applications.
Education:
- High school diploma
- AA degree or Vo-Tech certificate, with commercial vehicle diagnostic and repair emphasis preferred.
- ASE Medium/Heavy Truck certification required, Master certification a plus.
- ASE Automotive Truck certification a plus.
- Completion of at least one college level English writing course or equivalent.
Years of Experience:
- Minimum 3-5 years of recent hands-on commercial vehicle industry experience with an emphasis on diagnosis.
Other Requirements:
- Sufficient commercial vehicle knowledge to determine information relevant to writing diagnosis and repair procedures.
- Knowledge of latest commercial vehicle systems, diagnosis and repair procedures.
- Understanding of OBD II and SAE J1939, J1587/1708 faut code standards and fault code structure.
- Must possess ability to prioritize and organize.
- Possess strong verbal and written communication skills.
- Proficiency with PC and Standard Microsoft Office Suite.
- Ability to work with minimal supervision.
- Demonstrated computer skills in the following programs and data formats:
- Understanding of Extensible Markup Language (XML) markup language.
- Microsoft word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Access
Skills Required
- High school diploma
- AA degree or Vo-Tech certificate with a commercial vehicle diagnostic and repair emphasis
- ASE Medium/Heavy Truck certification
- ASE Automotive Truck certification
- At least one college-level English writing course or equivalent
- Minimum one year of recent hands-on commercial vehicle industry experience with an emphasis on diagnosis
- Commercial vehicle knowledge sufficient to identify information relevant to diagnostic and repair procedures
- Knowledge of current commercial vehicle systems, diagnosis, and repair procedures
- Understanding of OBD II and SAE J1939, J1587/1708 fault-code standards and structure
- Ability to prioritize and organize work
- Strong verbal and written communication skills
- Ability to work with minimal supervision
- Proficiency with PCs and Microsoft Office Suite
- Understanding of XML markup language
- Demonstrated proficiency with Microsoft Word, Excel, Outlook, and Access
What We Do
Snap-on Business Solutions (SBS) is a part of Snap-on Incorporated’s Repair Systems & Information Group. SBS is based in Richfield, Ohio. We are focused on helping vehicle and equipment manufacturers and their dealership networks increase sales, reduce structural costs, and improve customer experiences. We design information solutions, diagnostic systems, and essential tools and equipment programs that grow sales and improve productivity for original equipment manufacturers and franchised dealerships. SBS solutions drive productivity in the automotive, construction, agriculture, powersports, outdoor power, and adjacent markets. Key SBS products and services include electronic parts catalogs, diagnostic solutions, tools and equipment programs, warranty process automation software, e-commerce solutions, and dealer network development systems that range from dealer viability and risk assessment tools to transactional reporting systems. Our information tools include: Electronic parts catalogs Diagnostic systems Financial and operational reporting services Warranty management solutions Essential tools and equipment programs Core industries that we serve include: Automotive Powersports Equipment Outdoor Power Equipment Construction and Agriculture Mining
