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Provide Level 2 application support for finance systems, resolving incidents and business queries within service levels. Responsibilities include root cause analysis, incident and problem management, release coordination, change management, disaster recovery and business continuity participation, capacity monitoring, and management reporting. The role supports banking finance applications and requires expertise across databases, operating systems, batch scheduling, shell scripting, and business intelligence tools.

Supports PMO delivery by maintaining project management standards, tracking schedules, budgets, scope, risks, issues, and resources. Prepares status reports, dashboards, and presentations; facilitates meetings; documents actions; maintains project records and version control; analyzes performance data; and collaborates across departments to improve project execution and communication.

The Client Advisor is responsible for acquiring and nurturing relationships with high net worth clients, providing financial advice, and cross-selling banking products to generate revenue and enhance client experience.

Administer and support enterprise VDI and endpoint infrastructure, including Horizon, VMware, Citrix, Nutanix, Intune, MECM/SCCM, and endpoint security platforms. Responsibilities include monitoring, provisioning, software deployment, patching, compliance, incident troubleshooting, root cause analysis, platform upgrades, documentation, and production service restoration. The role collaborates with infrastructure, network, security, and application teams and participates in after-hours maintenance when required.

Leads the design, deployment, administration, optimization, and support of enterprise unified communications and contact center platforms. Manages Cisco UC environments, SIP infrastructure, Microsoft Teams Voice integrations, call recording, workforce optimization, upgrades, migrations, capacity planning, disaster recovery, and critical incident escalations. Partners with technical and business stakeholders to meet security, compliance, availability, and operational requirements while managing vendors and technology roadmaps.

Provides production support for banking applications across multiple technologies and countries. Investigates incidents, responds to users, monitors application health, performs start-of-day, end-of-day, and intraday checks, manages incident procedures, escalates issues to L2/L3 teams, conducts service reviews, and coordinates with users, vendors, and stakeholders in a 24x5 on-site shift environment.

Support and mature the cybersecurity Site Reliability Engineering capability for critical security platforms. Operate SIEM, XDR, CyberArk, SOAR, NDR, IPS, and related systems; perform monitoring, incident response, problem management, and root cause analysis. Build automation with Python, Ansible, APIs, and infrastructure-as-code. Maintain observability dashboards, define SLIs and SLOs, document runbooks, support production handovers, participate in on-call duties, and conduct disaster recovery and resilience testing.

The role entails managing and supporting cybersecurity operations, enhancing security solutions, troubleshooting issues, and ensuring infrastructure integrity while providing communication and coordination across stakeholders.

Design, build, and maintain MLOps pipelines and infrastructure for Traditional, Generative, and Agentic AI. Implement CI/CD, containerized deployments (OpenShift/Docker/Kubernetes), cloud integration (AWS), automation (Bash/Python), logging/observability, security controls, and collaborate with data scientists and DevOps to deploy and optimize production AI systems.

The Market Risk SA role involves application development for Murex VaR, collaborating with various IT teams, managing project delivery, and ensuring risk management alignment with stakeholder expectations.