Top Tech Jobs & Startup Jobs

Reviews fraud appeals, high-risk transactions, pending payments, and chargebacks. Verifies customer and payment documentation, analyzes user behavior and fraud trends, handles escalations, prepares representment cases, follows evolving SOPs, and completes reviews within SLA and accuracy targets while enforcing policies and protecting the platform.

Respond to customer enquiries through inbound phone and email, assist with online orders and payments, protect confidential information, resolve concerns, escalate priority issues, and maintain a professional brand experience. The role requires meeting performance standards, following company policies, collaborating with team members, sharing service improvements, attending training, and continuously developing customer support skills.

Provides customer support for an online shopping channel through inbound phone and email. Assists with orders and payments, protects confidential customer data, resolves and escalates issues, meets performance targets, maintains service quality, and represents the client professionally. The role requires Arabic language support, B2-level English, strong communication and problem-solving skills, customer service experience or relevant education, accurate typing, and Microsoft Office proficiency.

Analyzes potentially fraudulent transactions and monitors assigned customer profiles for suspicious activity. Reviews transaction data and red flags, conducts AML case investigations, performs KYC checks, gathers supporting information, and recommends alerts for escalation or closure according to internal policies and procedures. Requires Mandarin and English proficiency, a diploma or higher, and at least one year of experience in financial services, banking, AML, KYC, or due diligence.

Handles inbound customer calls, email, and chat while delivering customer support and consultative sales. Identifies customer needs, recommends products and paid solutions, troubleshoots issues, and aims for first-contact resolution. The role meets sales and service metrics including conversion rates, Net Promoter Score, new sales, and first-call resolution. Candidates need strong communication, multitasking, computer navigation, customer rapport, and the ability to support customers in Korean and English.

Conduct quality assurance evaluations, root-cause and data analysis, and progress reporting. Serve as an escalation contact and subject matter expert for quality processes, while supporting problem prevention and continuous improvement projects. The role requires strong communication, analytical, organizational, presentation, and decision-making skills, along with English and Mandarin proficiency and fintech experience.

Analyzes potentially fraudulent transactions and monitors assigned customer profiles for suspicious activity. Reviews transaction data and red flags, investigates alerts, performs KYC checks, gathers supporting information, and recommends escalation or closure according to AML policies and procedures. The role supports AML service delivery and requires Spanish and English proficiency, financial or banking experience, and knowledge of AML, KYC, or due diligence.

Provides customer support through inbound phone and email channels for an online shopping platform. Assists with orders and payments, protects confidential customer information, resolves concerns, escalates priority issues, meets performance metrics, and contributes to service improvements while maintaining a professional and empathetic brand image.

Reviews, classifies, removes, and escalates user-generated content according to client policies and community guidelines. Maintains quality and KPI targets while handling potentially disturbing material, protecting customer information, completing training, and following confidentiality and operational procedures. The role requires rotational-shift availability and is performed onsite, not remotely.

Respond to customer inquiries through inbound calls and email, support online orders, process payments securely, resolve concerns, escalate priority issues, and maintain a professional brand experience. The role requires meeting service KPIs, protecting customer information, following policies, collaborating with teammates, attending training, and continuously improving support quality. Urdu language proficiency and B2-level English are required.