The Inbound Sales Representative provides timely support to customers through available communication channels (email and chat)
직무 개요
Inbound Sales Representative는 이메일과 채팅 같은 다양한 커뮤니케이션 채널을 통해 고객에게 신속한 지원을 제공합니다.
QualificationsEducation background:
• Bachelor’s Degree or at least Diploma or equivalent in any discipline.• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions
Work experience:• Minimum of 6 months work experience in customer support in any industry.• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field• Call centre experience is not a ‘must’ but would be a distinct advantage
Required Interpersonal Skills:
• Must be tech savvy and interested in the customer’s products and platform features• Ability to meet sales targets, while providing a stellar customer experience
• Strong capability of transitioning support calls to solutioning sales opportunities• Proven ability to promote and build extraordinary customer rapport• Multitasking and computer navigation abilities• Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call• Coachable, learner mindset, ability to take feedback and proactively apply it to improve results• Self-driven to achieve targets and deliver superior service
• Must be able to speak, read and write the required language to support
Preferred requirements:• 3+ years sales experience in a consultative selling role• Solid understanding of client products/services• Experience in B2B consultative sales, relationship building and using CRM systems• Experience owning and/or operating a small and/or midsize business (SMB).• 1+ years’ experience in a commission, bonus, and/or metrics-driven environment
Technical Skills:• Minimum typing speed of 40wpm with a 90% accuracy score.• Computer literate and fully conversant in Microsoft Windows and Microsoft Office• Experience in Customer Support / Technical Support will be added advantage
• Have basic understanding on HTML and Java will be added advantage.
자격 요건학력
학사 학위 / Diploma 또는 이에 상응하는 학위 소지자필수: 영어 B2 수준 이상의 언어 능력 (읽기, 쓰기, 말하기, 듣기) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions (참조)
경력모든 산업의 고객 지원 분야에서 최소 6개월의 업무 경험아래 전공으로 졸업한 신입 지원 가능: 영문학/커뮤니케이션, 매스 커뮤니케이션, 관련된 기타 분야콜센터 경력은 필수는 아니나 우대 사항입니다.
대인관계 역량
기술에 익숙하며 고객의 제품 및 플랫폼 기능에 관심이 있는 분뛰어난 고객 경험을 제공하며 동시에 판매 목표를 달성할 수 있는 능력지원 전화를 판매 기회로 전환할 수 있는 강력한 역량광범위한 고객 관계를 구축하고 촉진한 경험멀티태스킹 및 컴퓨터 내비게이션 능력고객 문제를 완전하게 해결하며 최상의 서비스를 제공하는 능력피드백을 받아들이고 이를 능동적으로 적용하여 결과를 개선하려는 학습 마인드셋목표를 달성하고 탁월한 서비스를 제공하려는 자기 주도적인 자세지원 언어를 읽고 쓰고 말하는 데 능숙한 분
우대 사항3년 이상의 컨설팅 기반 판매 역할 경험클라이언트 제품/서비스에 대한 견고한 이해B2B 컨설팅 세일즈, 관계 구축, CRM 시스템 사용 경험소규모 및/또는 중소기업(SMB)을 운영하거나 소유한 경험커미션, 보너스, 또는 지표 중심 환경에서 1년 이상의 경험
컴퓨터 활용 능력분당 최소 40 단어 이상의 타이핑 속도 및 90% 이상의 정확도기본 이상의 컴퓨터 활용 능력 및 Microsoft Windows, Microsoft Office 활용 능력고객 지원/기술 지원 경험 우대HTML 및 Java에 대한 기본 지식 보유자 우대
Responsibilities
• Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction• Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed• Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate• Troubleshoot client products as needed to resolve each call the first time• Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
업무 내용
• 인바운드 전화를 처리하며 올바른 세일즈 및 고객 경험 행동을 유지• 고객의 필요를 파악하고 비즈니스 성공을 돕는 새로운 제품 및 서비스 솔루션을 제안하는 컨설팅 접근법 적용• 지원 범위(Scope of Support, SOS) 내에서 문제 해결책을 제공하고, 필요 시 유료 솔루션이나 제3자 해결 방향을 제시• First Call에서 문제를 해결하기 위해 필요한 경우 클라이언트 제품 문제 트러블슈팅• 주요 지표(First Call Resolution, NPS, 전환율, 신규 판매 등)를 충족• 뛰어난 대인 기술을 발휘하며 높은 업무량과 역동적인 환경에서도 다중 작업 및 우선순위 관리를 수행
Skills Required
- Bachelor's degree, diploma, or equivalent in any discipline
- B2-level English proficiency in reading, writing, speaking, and listening
- Ability to speak, read, and write Korean
- Minimum 6 months of customer support experience, unless qualifying as a fresh graduate
- Minimum typing speed of 40 words per minute with 90% accuracy
- Computer literacy and proficiency with Microsoft Windows and Microsoft Office
- Ability to meet sales targets and provide excellent customer experience
- Ability to troubleshoot client products and resolve issues within the support scope
- Three or more years of consultative sales experience
- B2B consultative sales, relationship-building, and CRM experience
- Experience owning or operating a small or midsize business
- At least one year in a commission, bonus, or metrics-driven environment
- Customer support or technical support experience
- Basic understanding of HTML and Java
- Call center experience
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
