The role
Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.
As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing, and managing internet content which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.
This is NOT a work from home position.
QualificationsEssential Requirements:
- Experience of working in a high transactional role, in a KPI driven environment.
- A background in either content moderation, customer service or any other role that involves working with daily targets.
- You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
- Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
- Availability to work rotational shifts.
Preferred requirements
- Deep familiarity with social media, internet laws, policy regulations and market knowledge
- Content Moderation experience is preferred, but not essential.
- Bachelor's degree is preferred, however not essential.
At TP we care deeply about the Health and Wellness of our employees, and we provide a dedicated Trust & Safety wellness program to promote and support whole person wellness throughout your employment journey. We have dedicated Wellness teams for each account who work to integrate wellness across the entire employee experience and our moderation teams are strongly encouraged to actively participate in training, group sessions, planned activities and initiatives, to foster a culture of Wellness.
TP is an equal opportunity employer and value diversity in our company. Therefore, we do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status.
Responsibilities
Key Responsibilities:
Skills Required
- Experience in a high-transactional, KPI-driven environment
- Background in content moderation, customer service, or another daily-target role
- Ability to multitask while maintaining close attention to detail
- Mental and emotional ability to handle offensive, disturbing, or graphic content
- Availability to work rotational shifts
- Familiarity with social media, internet laws, policy regulations, and market knowledge
- Content moderation experience
- Bachelor's degree
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
