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Processes and investigates logistics cases, shipment issues, service requests, and operational discrepancies. Verifies shipment data and documentation, monitors workflows, coordinates with cross-functional teams, maintains case records, and ensures compliance with quality standards and SLAs. Identifies recurring issues, escalates complex cases, and supports process improvements to enhance operational efficiency and customer satisfaction.

Provides first-level IT support, troubleshoots hardware and software issues, assists with installations, system administration, account access, network monitoring, IT asset management, documentation, and technology projects. The six-month internship offers hands-on experience in corporate IT infrastructure and support services.

Reviews, classifies, escalates, and removes user-generated content according to client policies and community guidelines. Maintains quality and KPI targets while handling sensitive or graphic material, protecting customer information, completing training, and working rotational shifts.

Connect with prospective and existing customers remotely to generate accounts, present solutions, provide sales support, track activities, share market information, and achieve sales volume and customer satisfaction targets. The role requires strong English communication plus Mandarin or Malay, customer rapport-building, problem-solving, collaboration, and a willingness to learn. Fresh graduates are encouraged to apply.

Plans and executes email, website, landing page, and social media campaigns. Creates content, visual assets, email templates, flyers, brochures, and guidebooks using HTML, CSS, Canva, and Adobe tools. Manages campaign performance, deliverability, engagement, and conversion metrics; maintains marketing systems and image libraries; supports paid and organic social initiatives; and coordinates marketing projects with internal design teams and suppliers.

Provides first-level technical support, assists with hardware and software installation and troubleshooting, maintains IT asset records, monitors network and system performance, manages user accounts and access, supports IT projects and upgrades, and documents procedures and technical records.

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, provide progress reports, resolve process questions, serve as a QA subject matter expert, and support continuous improvement and problem-prevention projects.

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, provide progress reports, resolve process questions, serve as a QA subject matter expert, and support continuous improvement initiatives. Requires Mandarin and English proficiency and availability for rotational shifts.