Top Tech Jobs & Startup Jobs

Develop and execute CX channel strategies, recruit and onboard specialized partners, build partner business plans, drive Zoom Contact Center adoption, support sales training and marketing, manage contracts, and track pipeline, bookings, quota attainment, and revenue growth. The role requires strong Customer Experience and CCaaS knowledge, regional channel management experience, partner relationship development, competitive market understanding, and the ability to execute partner programs and go-to-market strategies.

Leads Zoom’s enterprise FP&A function, owning long-range planning, annual budgeting, quarterly forecasting, financial modeling, scenario analysis, and capital allocation. Advises the C-suite, prepares board and earnings materials, supports investor relations, and oversees KPI dashboards and variance analysis. Builds and develops a multi-level finance organization while advancing planning automation, AI-powered analytics, and operational efficiency.

Own organic product-led growth for Zoom AI productivity products. Responsibilities include developing product messaging, creating and publishing demos, tutorials, social content, emails, and web copy, optimizing SEO/AEO and signup funnels, running conversion experiments, distributing platform-native content, measuring acquisition and adoption, and partnering with product, design, engineering, and marketing teams.

Lead and develop a team of Technical Account Managers supporting strategic enterprise customers. Set performance goals, manage KPIs, analyze team data, oversee recruiting and improvement plans, and serve as an executive escalation point. Partner with Customer Success, Sales, and Service Engineering to resolve complex issues, strengthen relationships, and drive customer retention, expansion, and satisfaction across Zoom’s Premier Support portfolio.

Own an East or Central U.S. territory selling Zoom Workplace to midmarket customers. Responsibilities include expanding existing accounts, prospecting new business, qualifying leads, building pipeline, delivering demos and proposals, conducting QBRs, engaging executive stakeholders, coordinating technical resources, and managing quotes through the sales cycle. The role requires consultative selling, CRM proficiency, clear communication of technical solutions, accurate forecasting, and cross-functional collaboration.

Design and build scalable retrieval and reasoning systems for Zoom AI Companion. Responsibilities include vector and hybrid search, RAG pipelines, ranking and relevance evaluation, enterprise data indexing, entity extraction, NLP pipelines, and production AI platform development. The role partners with product, infrastructure, and research teams to deliver reliable, permission-aware, multi-tenant AI capabilities.

Lead Zoom’s global BPO partnership expansion by identifying, pursuing, negotiating, and closing strategic relationships with major business process outsourcers. Position Zoom’s CX portfolio, build executive-level business cases, manage complex commercial negotiations, coordinate cross-functional onboarding, track pipeline progression, and refine BPO-specific partner programs, pricing, licensing, certifications, and enablement.

Owns the strategy, roadmap, backlog, and delivery of Zoom Phone cloud telephony features. Translates customer and technical requirements into user stories and product specifications, partners with engineering, design, marketing, sales, and support, and analyzes product KPIs and usage data. The role also evaluates competitors, engages customers, and drives scalable enterprise communication experiences using telephony and unified communications expertise.

Manage and coach a team of Account Executives selling technology solutions to education accounts. Responsibilities include new customer acquisition, account expansion, pipeline coaching, forecasting, business planning, executive engagement, CRM management, and process improvement. The role requires developing high-performing sales talent, navigating complex public-sector sales cycles, partnering with product and channel teams, and driving quota attainment across a broad multi-state territory.

Own accounting for capitalized software and cloud computing arrangements, including capitalization tracking, reconciliations, journal entries, and ASC 350-40 compliance. Prepare variance analyses, reporting packages, and balance sheet reconciliations while supporting close cycles, audits, SOX controls, and financial reporting. Partner with Engineering, FP&A, IT, and Finance to improve accounting processes, data quality, ERP functionality, and AI-driven automation.