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Leads engineering, systems engineering, architecture, or technology initiatives in a management capacity. Requires at least ten years of relevant experience, including two years of management, plus a bachelor’s degree in engineering, computer science, or computer information systems. The role follows a flex-hybrid schedule, requires Texas residency, and includes travel to the designated office as needed.

Manages relationships with insurance agencies, evaluates agency performance and profitability, monitors market trends, supports submissions and renewals, collaborates with underwriting, develops business plans, identifies growth opportunities, and provides product training. The field-based role requires more than 50% in-state travel across an assigned South Texas territory.

Manages relationships with insurance agencies across an assigned Texas territory, serving as the primary liaison between agents and company divisions. Responsibilities include evaluating agency performance and profitability, developing business plans, monitoring market trends, supporting underwriting pipelines, identifying new business opportunities, coordinating stewardship meetings, and delivering product training. The role requires significant in-state travel and collaboration with underwriting, management, analysts, and external agency stakeholders.

Supervises call center operations, staff productivity, service quality, compliance, resource planning, escalated issue resolution, reporting, and employee training. Analyzes customer experience processes, gathers feedback and industry trends, recommends improvements, and supports departmental goals.

Supervise daily processing of catastrophic workers' compensation claims under Texas law and DWC rules. Manage staff, recruit and coach employees, ensure quality and compliance, oversee budgets, procedures, and a caseload including TIB, IIB, SIB, LIB, and death benefit claims.

Manages relationships with insurance agencies across Houston and surrounding areas, evaluates agency performance and profitability, monitors market trends, supports submissions and renewals, collaborates with underwriting, develops agency business plans, and provides product training. The role requires regular in-state travel exceeding 50%, a bachelor’s degree or equivalent experience, and at least two years of related experience. Insurance designations and workers’ compensation underwriting or marketing knowledge are preferred.

Supports centralized agency operations by maintaining agency and producer records, coordinating licensing, onboarding, compensation, bonus, dividend, and safety group workflows, and producing reports. Provides process guidance to field staff, coordinates agency events, manages documentation and compliance activities, and helps improve operational procedures and tools. Works with Finance, IT, Marketing, vendors, and agency partners to ensure accurate, efficient, and consistent operations.

Serves as a strategic advisor to executive leadership, leading corporate development, partnerships, M&A evaluations, market intelligence, business cases, and enterprise transformation initiatives. Develops board-level presentations, facilitates strategic alignment, advises on high-impact decisions, and oversees cross-functional execution without direct authority. Requires strong executive communication, financial modeling, competitive analysis, and corporate strategy expertise.