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Lead strategy, design, and delivery of curriculum and certification programs. Oversee program development, quality assurance, stakeholder engagement, and a cross-functional team to ensure learning goals and certification standards are met.

The Account Manager develops new business relationships, supports existing clients, engages in research, cold calling, and ensures client satisfaction while liaising with production teams.

Serve as first-level client support and coordinate language projects: scope assessment, cost/timeline estimates, project initiation, team instructions, progress monitoring, issue resolution, and client liaison to ensure on-time, on-budget, ISO-compliant deliverables.

Develop new business and support existing clients by prospecting, cold calling, networking, negotiating rates and deadlines, educating clients on translation services, liaising with production, and ensuring client satisfaction.

Manage and grow client relationships by generating leads, cold calling, negotiating rates, educating clients on translation services, coordinating with production, and ensuring delivery quality and client satisfaction.

Lead and develop a team of trainers for contact center customer service agents. Design, deliver, and improve training programs; conduct needs assessments; evaluate training effectiveness using quantitative and qualitative data; track benchmarks; create reports; and collaborate with Training & Development peers.

The Account Manager develops new business relationships, supports existing clients, negotiates rates, educates clients, and ensures satisfaction with services.

Manage Antitrust projects, ensuring compliance with client specifications, deadlines, and quality standards. Oversee project life cycles and communicate with clients and production staff.

As an Account Manager, you will develop new business relationships, maintain a sales pipeline, and identify client needs while leveraging your sales experience in the legal industry.

The Director of Business Development will oversee litigation support services sales, build client relationships, and develop business strategies to meet sales targets.