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Investigates customer transactions to identify fraud, business loss, false declines, anomalies, account takeovers, and other risks. Reviews and cancels suspicious orders, handles inbound and outbound customer calls, protects confidential information, escalates system issues and fraud trends, resolves customer concerns, and supports process improvements in a fast-paced call center environment.

Analyzes customer data to identify trends, churn risks, and high-value audience segments. Builds Excel and SQL analyses, supports CRM audience requests through Jira, develops reporting, investigates performance changes, and presents actionable recommendations to cross-functional teams to improve customer retention and revenue.

Creates and oversees editorial imagery, visual concepts, campaigns, layouts, photography and video shoots for luxury fashion and beauty brands. Translates creative direction into cohesive omnichannel executions across digital, print, social, events and direct mail. Collaborates with photographers, stylists, retouchers, designers and partners; manages retouching and post-production; maintains brand standards; presents mood boards and creative solutions; and balances multiple projects, deadlines and production requirements.

Leads corporate communications and content initiatives across internal and external channels. Develops executive, corporate, and brand LinkedIn strategies; creates leadership messages, newsletters, digital content, media briefings, and speaking materials. Manages editorial calendars, corporate assets, internal campaigns, and engagement measurement to strengthen culture, thought leadership, and employee engagement. Supports press outreach, executive preparation, interviews, and cross-functional communications aligned with company priorities.

Supports corporate communications through media relations, press releases, executive thought leadership, speaking engagements, briefing materials, media monitoring, and PR impact reporting. Builds journalist relationships, manages media inquiries, coordinates communications events, and aligns external narratives with internal communications and brand marketing teams.

Curate and optimize cross-category e-commerce experiences for Bergdorf Goodman by managing product listings, digital journeys, inventory-driven merchandising, and campaign execution. Produce recurring performance reports, analyze KPIs and event results, troubleshoot navigation and configuration issues, monitor luxury retail competitors, and recommend process improvements. Collaborate with buying, marketing, creative, and category growth teams to improve site discovery, navigation, conversion, and revenue.

As a Selling Advisor, you will provide outstanding customer service, develop client relationships, and exceed sales goals. Responsibilities include implementing selling behaviors, maintaining product knowledge, and collaborating with vendors for sales opportunities.

Supports daily liquidity management, cash positioning, forecasting, wire and ACH payments, intercompany transfers, bank account administration, debt and interest schedules, executive cash reporting, reconciliations, treasury controls, audit reporting, and process improvement. Partners with Finance, Accounting, Tax, Payroll, Operations, and banking partners to maintain adequate liquidity, improve payment efficiency, and support long-term treasury strategy.

Analyzes luxury retail market trends, consumer behavior, brand performance, and qualitative and quantitative research. Translates complex data into actionable insights and recommendations supporting brand positioning, marketing, merchandising, creative initiatives, and customer experience. Collaborates across teams, audits brand touchpoints, supports creative briefs, and helps implement integrated strategies for Saks Fifth Avenue, Neiman Marcus, and Bergdorf Goodman.

Supports paid social campaign execution across branding and vendor-coop initiatives. Responsibilities include opening creative briefs, reviewing creative assets, trafficking campaigns, completing quality assurance, monitoring performance, executing manager-directed optimizations, and managing invoices and purchase orders. Requires accurate deadline management, strong communication, and occasional work outside normal hours for campaign launches and issue resolution.