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Lead and scale Customer Success across North America for Kainos' Workday products. Drive retention, adoption, value realization, and GRR through structured success planning, executive engagement, and renewal readiness. Build and develop a distributed CSM team, implement playbooks and health frameworks, leverage data and AI-enabled automation to prioritize actions, and partner cross-functionally to improve reporting, forecasting, and customer advocacy.

Embed within customer environments to configure and optimise Workday EDM/HCM, resolve integration and configuration issues, enable client administrators, track adoption and maturity, provide technical health summaries, and feed product insight back to Kainos.

Leads Workday Adaptive Planning implementations, including requirements gathering, solution design, configuration, forecasting models, training, documentation, and project delivery. Acts as a senior consultant and client advisor while managing consulting staff, staffing, onboarding, utilization, performance feedback, recruiting, and mentoring. Requires strong financial planning, accounting, Excel modeling, EPM implementation, communication, analytical, and project management skills.

Provide post-deployment Workday EDM configuration, troubleshooting, advisory, and customer support. Manage requests within SLAs, investigate root causes, support releases and deployments, document solutions, maintain security and privacy compliance, and assist with customer escalations. Collaborate with internal support, product, engineering, and delivery teams while contributing to knowledge sharing and process improvements.

As a Workday Payroll Consultant, implement and configure Workday solutions, build customer relationships, provide guidance, and support junior team members.

As a Workday Payroll Consultant, you'll implement Workday payroll solutions, build customer relationships, support junior staff, and ensure compliance with payroll regulations.

Deliver post-production Adaptive Planning implementations and support: design, configure and document financial planning and forecasting models; lead workshops and training; communicate with clients; ensure on-time engagements; mentor junior team members; maintain Adaptive Planning proficiency and certifications.

As a Workday Adaptive Planning Lead Consultant, you will lead implementations, provide expertise, develop forecasting models, train users, and mentor junior team members, ensuring client success and supporting business development.

Lead strategy, delivery excellence, and capability growth for Workday HCM and PATTS across the Americas. Ensure high-quality implementation delivery, partner with sales and AMS, build repeatable delivery assets, scale regional operating models, and manage people leadership, staffing, and capability development across multi-disciplinary teams.

The Senior Workday Engagement Manager will oversee Workday solution implementations, manage projects, engage with clients, and ensure customer satisfaction throughout the delivery lifecycle.