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Serve as SME for FIX connectivity, trade flows, and core applications; manage incidents, troubleshoot production issues across order routing and trade capture, support AWS/Kubernetes environments, perform root-cause analysis, automate improvements, and collaborate with brokers, traders, development, and infrastructure teams in a 24/7 follow-the-sun support model.

Supervise investor services activities including reviewing and processing investor transaction instructions, AML/KYC checks, reconciliations, payment schedules, wire transfers, investor and client reporting, audit preparations, handling complex investor queries, and coaching up to four administrators while liaising with NAV, QA, and Compliance.

Manage a team delivering investor services for fund clients, overseeing investor transactions, AML/KYC, investor reporting, bank reconciliations, client communications, onboarding/transitioning new clients, and responding to ad hoc client inquiries.