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Coordinates administrative, project, and committee activities for a department. Responsibilities include scheduling meetings, preparing agendas and minutes, tracking action items, maintaining documents, compiling reports, managing calendars and travel, coordinating vendors and onboarding, supporting presentations, and reconciling expenses. The role serves as a liaison among leaders, staff, and external contacts while ensuring initiatives and deliverables remain on track.

Performs research, root cause analysis, data reporting, forecasting, and business needs assessment under supervision. Assists with process improvements, data-driven recommendations, project workgroups, User Acceptance Testing, system enhancements, and audit preparation. Uses Microsoft Office tools and related systems to support operational efficiency and customer-focused solutions.

Analyzes business needs and translates them into technical requirements for medium-to-complex initiatives. Conducts stakeholder interviews, JAD and design-thinking sessions, documents processes, evaluates solution alternatives, and supports estimates, business cases, testing, implementation, and production support. Coordinates impacted teams, manages project-plan tasks aligned with SDLC milestones, resolves incidents, validates requirements, and recommends process improvements. The role also leads teams and mentors lower-level business systems analysts.

Leads large-scale, multi-year programs or portfolios from planning through implementation, ensuring strategic alignment, scope, budget, schedule, quality, risk management, and business outcomes. Establishes program management standards, oversees financial planning for budgets exceeding $20 million, reports to senior executives, and manages 5–25 program and project professionals. Requires strong portfolio governance, software development lifecycle knowledge, stakeholder leadership, and team development.

Leads enterprise public website application strategy, development, governance, modernization, and operational performance. Manages application roadmaps, software lifecycle practices, Agile teams, production support, service levels, vendors, budgets, security, accessibility, analytics, and continuous optimization. Oversees up to approximately 50 employees and contingent resources while partnering with business, infrastructure, security, architecture, engineering, legal, and procurement stakeholders.

Supervises accounting activities including reconciliations, journal entries, financial close, variance analysis, reporting, controls, and audit support. Resolves discrepancies, partners cross-functionally on accounting initiatives, supports system implementations and process improvements, and leads accounting staff through coaching, workload management, and performance development. Ensures compliance with accounting policies, internal controls, GAAP, regulatory requirements, and reporting standards.

Supports the No Surprises Act actuarial workstream through forecasts, reserves, liability monitoring, profitability analyses, financial reporting, and data quality improvement. Partners with actuarial, finance, operations, legal, and vendor teams to validate data, document methodologies, monitor regulatory developments, and communicate financial trends, risks, and recommendations. The role also supports ad hoc actuarial projects, process improvements, and peer coaching.

Supports actuarial and analytics initiatives through data mapping, correlation analysis, dataset enhancement, reserve calculations, pricing and experience analysis, financial projections, and quantitative actuarial work. Provides technical and analytical support under supervision while using Excel, VBA, SQL, and potentially SAS to generate insights and support decision-making.

Leads enterprise business process improvement initiatives focused on cost reduction, efficiency, and customer experience. Uses Lean, DMAIC, Design for Six Sigma, value-stream mapping, statistical analysis, ROI modeling, and control plans. Oversees analyses, mentors Lean and Green Belt candidates, manages project risks and deliverables, develops business cases, and collaborates with business partners and subject matter experts to deliver sustainable operational and financial improvements.

Manages complex national large-group health insurance accounts, focusing on retention, renewals, contract negotiations, product expansion, client relationships, service performance, and issue resolution. Advises clients, brokers, trustees, and consultants; coordinates with internal teams and vendors; delivers reporting, workshops, and regulatory updates; and makes financial, operational, and service-related decisions. The role requires national travel, strong negotiation and presentation skills, health insurance knowledge, and a New Jersey Health/Life license.