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Serve as a client advocate and primary liaison for public-sector employee benefits claims. Provide consultative guidance, coordinate escalations with carriers/TPAs, investigate and resolve complex claims across medical, dental, vision, disability, and life plans, support appeals, prepare claim reporting, deliver client training, and collaborate with internal teams to improve processes and service delivery.

Lead design and continuous improvement of the enterprise learner experience across LMS/LXP, SharePoint, communications, and events. Own learner communications, internal marketing, platform enablement, enrollment workflows, and operational process optimization. Use data to drive insights, partner cross-functionally, and establish standards, governance, and templates to scale L&D programs and improve adoption and accessibility.

The Consulting Actuary leads client engagements, providing actuarial services, project management, and strategic advice while ensuring client satisfaction and training.

The Client Advisor will lead client engagements focusing on insurance and benefits strategies, utilizing sales techniques to meet client needs and achieve high sales performance.

The Policy Assurance Specialist ensures quality standards in call center and underwriting support, conducting audits, providing feedback, and developing training to drive improvement.

Responsible for prospecting and selling payroll solutions to small and mid-sized businesses, managing client relationships, and training Senior Product Advisors. The role includes conducting sales presentations and achieving production requirements.

Lead customer analytics to reduce churn and drive upsell by building predictive models, customer health scores, and executive dashboards. Integrate data from Salesforce, Genesys, Pendo, and Qualtrics, ensure data governance, and partner with Customer Success, Product, Sales, and Finance to operationalize insights and influence strategy.

Provide administrative and document management support for claims processing: receive, scan, index, and file claim documents; prepare mailings; maintain electronic records; and assist claims professionals with clerical tasks.

Independently manage complex California workers' compensation claims from assignment to resolution. Investigate compensability, set reserves, manage litigated files, negotiate settlements, coordinate with counsel and medical providers, identify subrogation/fraud opportunities, and maintain timely documentation and diaries in claims systems while ensuring compliance with California regulations.

Lead and grow a regional payroll sales division: recruit, coach, and manage Payroll Territory Managers and Senior Product Advisors to meet monthly production and margin goals. Drive market penetration through targeted campaigns, maintain CRM records (Atlas), build partnerships, deliver training (DMAP), and spend a minimum of 50% time in the field supporting sales activities.