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Provide empathetic, solutions-focused support across email, chat, calls, SMS and social channels; meet KPIs; use customer feedback to improve processes and experiences; collaborate with the team and manage multiple priorities.

Lead and motivate the store sales team to meet sales targets and deliver excellent customer service. Manage opening/closing, registers, visual merchandising, inventory, and light housekeeping. Act as manager on duty, coach staff, and support operational efficiency to create memorable in-store experiences.

The Retail Store Keyleader will oversee store operations, lead the sales team to meet targets, and ensure exceptional customer experiences, while also handling managerial duties as needed.

Lead the production and logistics of wholesale inventory from factory to delivery, ensuring compliance and on-time deliveries while managing vendor and freight partnerships.

Create trend-driven TikTok and Instagram content (paid and organic), manage concepts end-to-end, support photoshoots and in-person activations, track trends and report insights to grow engagement and followers.

The Retail Store Keyleader oversees store operations, leads the sales team, ensures excellent customer service, and manages inventory and visual merchandising.

The Keyleader at Princess Polly will oversee store operations, lead a team to achieve sales goals, and ensure exceptional customer service. They will motivate associates, perform operational duties, and promote brand loyalty in a fast-paced retail environment.