Manage strategic enterprise SaaS accounts by leading onboarding, driving product adoption, retention, and expansion. Resolve technical and product adoption issues, provide customer training, develop playbooks, analyze account health data, capture feedback, and collaborate cross-functionally to improve customer outcomes and internal efficiency.

Manage production infrastructure and internal IT for a hybrid Denver office: participate in on-call rotation, troubleshoot Windows/Linux systems, networking, virtualization and cloud/datacenter services; administer Google Workspace and Microsoft 365; support onboarding/offboarding, SOC 2 compliance tasks, automation via scripts/APIs, and documentation while collaborating with Engineering, Support, and Professional Services.