Lead global Customer Success to drive retention, adoption, renewals, expansion, and customer satisfaction. Build scalable processes, segmentation, health scoring, playbooks, KPIs, and forecasting. Mentor a high-performing team, partner cross-functionally, serve as executive sponsor for enterprise accounts, and influence strategy through customer insights.

Hands-on HR Generalist responsible for benefits administration, ADP HRIS management, compensation and bonus programs, compliance with employment laws, employee relations, full-cycle recruiting, onboarding, office operations, and HR metrics to support a positive, scalable workplace.

The Technical Support Analyst provides technical assistance and support for CloudShare's virtual lab platform, resolving customer issues and improving user experiences. Responsibilities include troubleshooting, customer communications, and documentation management.