CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments.
As a Technical Account Manager at CloudShare, you will be responsible for driving customer performance, retention, and growth. You will lead customers through effective onboarding, foster product engagement, and ensure ongoing account optimization and expansion.
This role requires a proven ability to guide SaaS customers toward success, combining technical problem-solving skills with a passion for building strong, trusted relationships. You will set clear expectations, respond proactively to customer needs, and collaborate cross-functionally to maximize the value and impact of CloudShare’s platform for enterprise clients.
Responsibilities:
- Develop, grow, and manage strategic customer accounts.
- Identify and solve product adoption issues for customers.
- Meeting and exceeding customer retention and growth goals.
- Oversee the expansion strategy for each of your customers and drive growth.
- Create customer playbooks together with Senior Leadership and the CS teams
- Capture customer feedback and communicate to internal teams.
- Provide expertise and training to customers.
- Improve internal processes to drive team efficiency and improve customer experience.
- Track and analyze data pertaining to customer account health.
- Utilize data analytics to identify trends and inform decisions that drive customer retention, adoption of the product, and expansion.
Requirements:
- 5+ years of experience in Customer Success, supporting SaaS enterprise customers.
- Strong technical skills (databases, networking, APIs).
- Experience with Cloud Computing platforms (AWS, Azure, GCP) or Virtual Labs (VMWare) is a plus.
- Excellent interpersonal and communication skills, with the ability to collaborate effectively across technical and business teams.
- Proven track record in driving customer adoption, retention, and expansion.
- Strong problem-solving and analytical skills with a customer-centric, data-informed mindset.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Bachelor’s degree in Business or equivalent practical experience.
Benefits
We offer a competitive compensation package including:
- Medical, Dental, Vision benefits
- 401K
- Flexible PTO
- 12 Paid Holidays
- Hybrid work (3 days in office) with modern downtown Denver location
- Free Parking
- Onsite Gym
Compensation: $100k annual base salary + 10% bonus
Please note that CloudShare considers various factors in determining pay, including, but not limited to geographic location, qualifications, licensures, certifications, experience, and other skills relevant to the needs of the business.
CloudShare is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law.
Skills Required
- 5+ years of experience in Customer Success supporting SaaS enterprise customers
- Strong technical skills, including databases, networking, and APIs
- Excellent interpersonal and communication skills
- Ability to collaborate effectively across technical and business teams
- Proven track record driving customer adoption, retention, and expansion
- Strong problem-solving and analytical skills
- Customer-centric, data-informed mindset
- Ability to manage multiple priorities in a fast-paced, dynamic environment
- Bachelor's degree in Business or equivalent practical experience
- Experience with AWS, Azure, GCP, or VMware virtual labs
What We Do
CloudShare, the business acceleration cloud company, is the easiest solution for sales and customer success. It’s designed to help software companies deliver complex demos, PoCs and training, replicating real-world experiences without compromising time to market. CloudShare enables organizations to focus on accelerating growth by automating the setup of environments at scale. It provides visibility into, and control over, usage. It delivers powerful resources that drive efficiency, supporting every step of the process for better results, faster. CloudShare runs with any infrastructure - on-premise or on top of a public cloud - and integrates with core sales and LMS tools, making it easy to deploy. CloudShare is trusted by more than 500 enterprise customers in over 100 countries, including Palo Alto Networks, Atlassian, ForgeRock, Fortinet and HP. Visit us via our other social channels! Facebook: https://www.facebook.com/CloudShare/ Twitter: https://twitter.com/CloudShare YouTube: https://www.youtube.com/user/cloudsharecom
