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Manages customer satisfaction, loyalty, retention, and escalated issues across a geographic service region. The role requires resolving conflicts, identifying root causes, communicating solutions, coordinating with customer-facing teams, conducting proactive outreach, and meeting KPIs related to service levels, NPS, recurring revenue growth, churn, and profitability. This is a full-time hybrid position with three to four days in the office.

Serve as finance-focused business systems analyst and functional product owner. Elicit and document requirements, design solutions, model processes, ensure data integrity across finance systems, support implementations, drive continuous improvement, and partner with stakeholders and IT to prioritize the roadmap.

Sell Culligan Quench solutions to hospitality groups and individual locations by prospecting, presenting to executives, managing the sales cycle, negotiating contracts, and driving new business growth while supporting client retention and performing sales administration.

Drive incremental revenue within an assigned book of existing B2B accounts by developing account strategies, prospecting, managing pipeline in Salesforce, partnering with Field Sales and Customer Care, and closing recurring-revenue subscription sales to meet quotas.

Lead finance business partnering for global supply chain: manage FP&A, inventory and fixed-asset accounting, driver-based forecasting, budgeting, SOX controls, intercompany transactions, and decision-support. Improve inventory productivity, working capital, and process standardization across U.S. warehouses and international units while supporting DRP implementation and audit/compliance activities.

Lead strategy, roadmap, and delivery for enterprise business applications (Salesforce, NetSuite, Zuora, ServiceMax). Own intake governance, Agile product delivery, cross-functional prioritization, vendor management, KPIs, and coach IT Product Owners and BAs to drive value and adoption across Sales, Service, Marketing, Field Operations, and Finance.

Drive commercial ice product sales through prospecting, onsite meetings, site surveys, and B2B outreach. Assess customer needs, propose customized solutions, collaborate with internal teams, meet sales goals, maintain records, and travel in-market to build and grow territory revenue.