Position Summary
Our Business Systems Analysis Team works closely with Quench’s internal business users and stakeholders to drive effective use of Quench systems and automation of processes. Quench’s primary system is Salesforce.com and includes Zuora, ServiceMax, Certinia, Supply Chain Management, CPQ, as well as several other systems. The team’s primary function is to liaise between the business functions and the technical development teams to translate requirements on how the business needs to function into systems requirements.
The Business Systems Analyst at Quench plays a pivotal role in bridging business needs with technical solutions. This position is responsible for gathering, analyzing, and documenting business requirements, facilitating stakeholder communication, collaborating on solution design, writing technical specifications, modeling business processes, and supporting the implementation and continuous improvement of systems and processes to enhance the user experience within the Quench application ecosystem.
Responsibilities
- Lead the elicitation and prioritization of complex business and technical requirements for both incremental improvements and transformational change initiatives
- Lead system analysis, including writing functional and technical specifications
- Collaborate on systems design and architecture, including user interface design, prototyping, data modeling and solution configuration techniques
- Develop and maintain a comprehensive view of current state processes, systems and performance metrics within assigned departments; proactively identify inefficiencies, risks and improved opportunities
- Serve as a trusted partner and strategic advisor to senior leaders within assigned departments, including understanding their organizational goals and actively contributing to their operational initiatives
- Monitor and evaluate the impact of process improvements, automation, and IT solutions within finance operations
- Ensure data integrity across financial systems ensuring accurate data flow, integration, and compliance with accounting principles
- Serve as the functional product owner (Finance) and strategic advisor, working with senior level stakeholders to drive application/technology solutions and related business processes
- Stay updated on industry trends, regulatory requirements, and emerging financial technologies to recommend best practices and innovative solutions
- Oversee the documentation, and continuous improvement of complex business processes, ensuring solutions meet Stakeholders needs and are efficient and aligned with enterprise standards and compliance requirements
- Coordinate training activities with business partners to guide employee proper usage of the systems
- Contribute to project delivery by supporting project activities in scope definition, milestone tracking and risk mitigation strategies
- Identify and champion opportunities for process and system optimization, leveraging data-driven insights and industry best practices. Drive continuous improvement initiatives that deliver measurable business outcomes
- Partner with IT and business leadership to shape and prioritize the organizational roadmap, ensuring that business analysis efforts are aligned with strategic objectives and deliver maximum value
- Provide consulting services to business partners to foster innovation, identify new opportunities to maintain a competitive edge
The Business Systems Analyst plays a strategic role in evaluating and transforming business processes, identify areas for improvement, and driving initiatives that enhance operational efficiency, stakeholder alignment and overall business value within the organization. Key responsibilities include:
Skills Required
- Experience with Salesforce
- Experience with Zuora
- Experience with ServiceMax
- Experience with Certinia
- Experience with CPQ and supply chain management systems
- Experience as a Business Systems Analyst or functional product owner in Finance
- Ability to elicit, document, and prioritize complex business and technical requirements
- Experience writing functional and technical specifications and modeling business processes
- Experience ensuring data integrity and integrations across financial systems
- Stakeholder management and advisory experience with senior leaders
What We Do
Quench is the brand that helps our growing and forward-thinking customers keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including mineral-infused quenchWATER+, chewable ice, sparkling water, flavored water, and even coffee. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to tens of thousands of small businesses and to over half of the Fortune 500 organizations across the continent. Headquartered outside Philadelphia, PA, Quench is a subsidiary of Culligan.
.png)
