Own post-sale customer success for high-impact SaaS accounts, including onboarding, implementation, adoption, renewals, relationship management, issue resolution, QBRs, and customer advocacy. Partner cross-functionally with Sales, Product, Engineering, and Business Operations while developing scalable customer success playbooks, processes, tooling, and engagement strategies. The role requires strategic account management, technical fluency, executive communication, and comfort operating in an early-stage startup.

Own and grow a small book of strategic enterprise accounts ($250K+ ACV). Embed across buying committees, evangelize a new category, run 3-4 month C-suite sales cycles, coordinate with Product/Marketing/CS, work directly with the CEO on deal strategy, and maintain accurate pipeline and forecasts in HubSpot.

The Software Engineer will develop customer-facing integrations, build APIs, enhance security, and improve system reliability while collaborating with multiple teams.