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Serve as primary post-sale contact to drive renewals, upsells/cross-sells, onboarding, enablement and adoption. Collaborate with sales, solutions, and operations to retain and grow revenue, report on customer trends, and resolve commercial service issues.

Execute inbound and outbound prospecting to qualify leads, book meetings, and grow pipeline. Use phone, email, LinkedIn, live chat and sales tools (Salesforce, Gong, ZoomInfo) to manage contacts, collaborate with sales executives and marketing, and support regional revenue goals while developing sales skills.

The Senior Backend Software Engineer will lead product development, maintain systems, design APIs, and mentor junior engineers while improving overall product quality.

Lead global sales operations for Latitude within Megaport, building scalable forecasting, quote-to-cash, CRM processes, reporting, and governance. Partner with sales leadership and cross-functional teams to improve revenue predictability, optimize Salesforce workflows, drive CRM adoption, support GTM and marketplace initiatives, and mentor sales operations staff.

Manage sales operations for compute-focused products: own forecasting, pipeline governance, CRM adoption, reporting/dashboards, territory planning, quote workflow support, cross-functional alignment, and process improvements to scale sales productivity.

Responsible for full-cycle enterprise sales to acquire new logos and expand existing accounts for Megaports Network-as-a-Service. Execute territory plans (VA/DC Metro), collaborate with Solutions Architects and Customer Success, manage pipeline in CRM, develop channel partner relationships, and represent Megaport at field events to meet sales targets.

Sell Megaport's Network-as-a-Service platform to enterprise customers by prospecting new logos, executing territory plans (AZ/NM/UT), designing cloud/network solutions, collaborating with Solutions Architects and Customer Success, growing channel partnerships, managing pipeline in Salesforce, and attending regular field/channel events.

Translate Megaport platform capabilities into deployable reference architectures and enablement materials. Create blueprints, diagrams, guides, and training for connectivity, compute, storage, Kubernetes, hybrid cloud, and AI workloads to support enterprise sales and product teams.