Top Tech Jobs & Startup Jobs

Lead the development of Ethos’s sales training and enablement system across direct-to-consumer insurance sales. Own sales scripts, AI-powered call insights, experimentation, agent onboarding, remedial training, coaching programs, and manager development. Partner with Sales and Product leadership to improve customer engagement, conversion, agent performance, and sales strategy. Build measurable systems for script adherence, call analysis, ramp performance, and organization-wide manager coaching.

Own day-to-day San Francisco office operations, including facilities, supplies, vendors, access, equipment, and new-hire setup. Lead employee experience initiatives, culture programs, events, gifting, swag operations, and 8–10 annual company offsites. Support executive and cross-functional projects while managing budgets, timelines, vendors, communications, and administrative tasks.

Leads the Policy Administration team, overseeing daily operations, staffing, escalations, customer support procedures, and policy servicing. Drives process improvement, workflow innovation, issue resolution, and cross-functional collaboration with product, engineering, compliance, sales, underwriting, and carrier partners. Monitors metrics, prepares reports, uses data to guide decisions, manages Jira tickets, and recruits and develops team members. Requires life insurance knowledge, operational leadership, process improvement experience, and Salesforce or comparable support software proficiency.

Leads cross-functional technical programs from planning through launch, including carrier integrations, partner launches, internal tooling, and platform improvements. Partners with Engineering, Product, Data, Operations, and external stakeholders to establish milestones, manage risks and dependencies, communicate program health, make technical tradeoffs, and improve execution through retrospectives and success metrics.

Owns Ethos’s insurance marketing compliance review function, including AI review-tool administration, automation strategy, human oversight, regulatory standards, disclosures, audit trails, and review operations. Personally handles complex reviews while improving intake, SLAs, quality, throughput, and reporting. Partners with Marketing, Product, Legal, Engineering, Data, carriers, and regulators; supports filings and exams; and builds the function by hiring and managing a compliance analyst.

Owns strategy, execution, budgeting, measurement, reporting, and optimization for Ethos’s Streaming TV/OTT acquisition program. Partners cross-functionally with Creative, Analytics, MarTech, Product, and Finance; manages agencies and media buying; improves attribution, targeting, bidding, and incrementality testing; evaluates vendors and tools; presents recommendations to executives; and identifies scalable growth opportunities across offline and emerging channels.

Lead the Consumer Product team’s strategy, roadmap, and execution for Ethos’s digital life insurance experience. Manage, mentor, and grow product managers while driving consumer acquisition, onboarding, conversion, experimentation, and satisfaction. Partner with Engineering, Design, Data Science, Marketing, and Actuarial teams to deliver accessible, simple products and identify new insurance opportunities. Communicate strategy and results to executives and drive sustainable growth through data-informed product decisions.

Lead the design and operation of a cloud-first IT environment, including SaaS administration, endpoint management, security, automation, email platforms, and AI-powered workflow agents. The role drives cross-functional IT projects, mentors team members, maintains standards and documentation, resolves complex escalations, and supports onboarding and escalated tickets. Key responsibilities include managing Google Workspace, Proofpoint, Slack, Okta, Jamf, Intune, and related systems while improving reliability, security, and operational efficiency.

Lead and scale Ethos's Final Expense sales organization: set strategy and KPIs, recruit and train licensed agents and managers, build playbooks and coaching programs, partner with Product, Marketing, and Finance on tests, staffing, and compensation, and drive a data-driven, high-performance culture to meet revenue and productivity goals.

Investigate offline and direct mail channel performance, attribution, vendor data, and measurement methodologies. Build response, lift, allocation, and regression models; manage direct mail testing data pulls and mail merges; create KPI dashboards; and communicate actionable recommendations to marketing stakeholders. The role requires proactively identifying opportunities, validating data and vendor claims, and translating complex analytical findings into business decisions.