Ethos (Nasdaq: $LIFE) is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
About the role
We're seeking a team-oriented, proactive Office Manager / Employee Experience Associate to join our growing organization. You will own the day-to-day operations of our San Francisco office and support and build the programs that make the employee experience a competitive advantage for Ethos, for teammates in the office and for those working remotely.
You'll partner with the People team to maintain the processes and programs that foster company culture and drive engagement, and with the Chief of Staff to support the executive team. Your days start with a fully stocked pantry and a clean, welcoming space. From there you'll work with the property manager, vendors, and employees on workplace needs, and move forward projects like office improvements, our swag store, and the company offsite calendar.
Duties and Responsibilities:
Office Operations
- Own the day-to-day relationship with the property manager for our SF office
- Oversee groceries, kitchen supplies, and catered meals throughout the week, maintaining a fully stocked pantry and a clean dining area
- Receive, sort, and distribute incoming mail and deliveries, and process outgoing mail
- Manage visitor access (e.g., badging) and provide a welcoming office environment
- Set up and maintain conference rooms, supply storage, and other office resources
- Purchase supplies, run office-related errands, and serve as point of contact for office equipment needs
- Ensure new SF hires are set up in the office (desk, computer, key card access to the building and office suite, etc.)
- Manage office improvements, including new furniture, painting, storage, and layout changes, from vendor selection through completion
- Be the culture champion for the San Francisco office
- Help build and evolve a remote-first employee culture, creating ways for in-office and remote employees to connect and feel equally included
- Own employee appreciation day and holiday gifting for the US, including planning, budgeting, vendor selection, and execution
- Plan and manage internal events (trainings, business meetings, happy hours, holiday events, and team social events)
- Own and build the Ethos swag store for employees and partners, including vendor relationships, product selection, inventory, and fulfillment
- Proactively build, manage, and schedule the company offsite calendar across teams (8-10 offsites per year), covering venues, logistics, vendors, and coordination with team leads
- Support the executive team EA on larger projects and during busy periods
- Support the Chief of Staff / VP of Communications on ad hoc projects, including employer branding
- Build and maintain effective working relationships with the Executive team, IT, People, Finance, Legal, and external vendors
- Perform administrative duties, maintain files, and organize documents as needed
Qualifications and Skills:
- Passion for creating a welcoming, inclusive workplace for both in-office and remote employees
- Experience planning and executing events, ideally multiple events at once
- Strong project management skills, with the ability to manage timelines, budgets, and vendors across several projects
- Expert communicator with an open mind and positive attitude
- Highly organized multitasker who thrives in a fast-paced environment
- Proactive, self-directed, and comfortable owning programs end to end
- Prior experience in office management, workplace experience, customer service, or a related field
- Passion for delivering a high level of customer service and confidence managing a range of stakeholders
- Proficiency with Google Workspace (Docs, Sheets, Slides, etc.) and calendar scheduling, AI tools and creative tools including Canva
- Willingness to learn and grow with the company
- Able to come into our San Francisco office at least 3 days a week
#LI-Remote #LI-AG1
The US national base salary range for this full-time position is $35/hr -$48/hr. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.
You can find further details of our US benefits at https://www.ethoslife.com/careers/
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.
Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.
We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.
Skills Required
- Passion for creating a welcoming, inclusive workplace for in-office and remote employees
- Experience planning and executing events
- Strong project management skills, including managing timelines, budgets, and vendors across multiple projects
- Expert communication skills and a positive, open-minded attitude
- Highly organized multitasking ability in a fast-paced environment
- Proactive, self-directed ability to own programs end to end
- Prior experience in office management, workplace experience, customer service, or a related field
- Ability to provide high-level customer service and manage diverse stakeholders
- Proficiency with Google Workspace, calendar scheduling, AI tools, and Canva
- Willingness to learn and grow with the company
- Ability to work from the San Francisco office at least three days per week
What We Do
Ethos makes getting life insurance instant and easy. Our approach blends technology and industry expertise, and the human touch to deliver an incredible life insurance experience. Ethos has raised over $400 million of capital from Sequoia, Accel, Google Ventures, Goldman Sachs, Softbank and more. We are one of the largest U.S. life insurance issuers. We continue to scale quickly and are looking for passionate Ethosaurs to protect the next million families.
Why Work With Us
Ethos is powered by people from all kinds of backgrounds. We embrace a one-team, one-dream mentality, while encouraging Ethosaurs to speak their mind and act boldly, even in the absence of consensus. We believe in decentralized decision making - not decisions made by committee. Here you can have an impact and true ownership over your successes.
