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Own day-to-day cruise operations and booking-portal workflows, manage multiple projects, scale processes, monitor performance via data, support group bookings, and collaborate cross-functionally to improve systems and operational outcomes.

Manage and grow a portfolio of VIP travel clients, overseeing the full sales cycle from inquiry through booking. Provide personalized hotel and destination recommendations, proposals, transportation, excursions, and special-request coordination. Support complex requests across the advisor team and assist the Director of Travel Sales. Identify workflow inefficiencies, implement AI tools, document solutions, and train colleagues while staying current on travel trends and destinations.

The Senior/Staff Backend Engineer will build AI-driven products, optimize performance, collaborate with teams, and establish best practices for Applied AI at Fora.

Provide prompt, empathetic support across booking, account, finance, and advisor experience queues via Intercom. Resolve inquiries end-to-end, meet SLA/CSAT/AHT/FCR targets, maintain macros/SOPs, improve tooling and AI/chatbot automation, and help onboard and mentor new team members while partnering with cross-functional teams.

Lead booking operations support for Fora advisors, owning complex booking escalations, managing a distributed contractor support team, improving tooling and SOPs, surfacing systemic issues to Product/Engineering/Finance, and driving scalability initiatives while meeting support SLAs and mentoring new team members.

As a Senior Frontend Engineer at Fora, you'll build and enhance the Advisor Experience, collaborating with Product and Design to develop web applications that support travel advisors in managing client interactions and bookings.

The Senior/Staff Full Stack Engineer will develop AI-driven products, enhance the advisor portal's functionality, and ensure system reliability using best practices in software and AI development.

The Senior Backend Engineer will build and manage the backend systems for Fora's products, implementing new functionalities, optimizing architecture, and collaborating with cross-functional teams.

Owns end-to-end quality assurance across frontend, APIs, backend services, databases, and third-party integrations. Responsibilities include integration, exploratory, regression, system-level, and data validation testing; root-cause analysis using logs, traces, and observability tools; API testing with Postman; SQL-based database verification; detailed defect reporting; and collaboration with engineering, product, and design teams throughout planning, development, release, and post-release validation.

The Wolf Program offers an entry-level opportunity in business operations, providing training and exposure across travel company functions, fostering entrepreneurial skills.