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Coordinates network infrastructure deployment for multiple new data center builds from cable start through Production Ready. Owns milestone tracking, schedules, dependencies, risks, hardware logistics, and cross-functional coordination among construction, engineering, connectivity, and deployment teams. Leads status calls, drives accountability, escalates blockers, manages SEVs, communicates timeline impacts, and improves deployment processes. The role requires technical data center knowledge, strong influence without authority, and 15–30% travel to data center campuses.

Provides advanced onsite and remote end-user IT support across endpoint devices, operating systems, networking, Microsoft 365, collaboration platforms, and enterprise services. Troubleshoots complex issues, supports executives and business-critical teams, manages multiple support channels, performs root cause analysis, documents resolutions, and coordinates escalations. The role also improves ITIL-based processes, supports endpoint lifecycle management, contributes to technology projects, and mentors junior support staff.

Supports organizational change management plans, educational content development, training delivery, curriculum updates, and workshop facilitation under supervision. Assists with researching and reviewing course materials, maintaining teaching content and lab exercises, and applying structured change management methods to smaller, lower-impact projects. Resolves routine issues using company procedures and works with detailed guidance.

Plans and coordinates multiple cross-functional IT projects from initiation through delivery and closure. Responsibilities include defining scope, developing project plans, coordinating resources and vendors, tracking milestones and KPIs, managing risks and change control, overseeing testing and documentation, supporting training and deployment, communicating with stakeholders, and improving project delivery processes while meeting schedule and budget requirements.

Monitor and triage security and data center alerts, conduct initial incident investigations, escalate confirmed threats, update runbooks, and coordinate responses with internal teams and external vendors. The role requires troubleshooting critical power, cooling, and infrastructure events; analyzing logs; following emergency procedures; documenting incidents; and supporting forensic analysis, threat hunting, executive reporting, and incident response leadership.

Manage the complete lifecycle of Google Meet hardware inventory, including asset tracking, audits, disposal, check-in/check-out, lab setup, device provisioning, maintenance, and basic troubleshooting. Support procurement through purchase orders, risk assessments, vendor coordination, invoice validation, contract tracking, and budget monitoring. Collaborate with engineering, QA, program management, facilities, and external suppliers while maintaining a clean, operational NYC testing lab.

Owns a large portfolio of network migrations, retrofits, platform replacements, and decommissions across global data center, backbone, and edge infrastructure. Responsibilities include dependency mapping, cutover and rollback planning, risk management, hardware readiness, executive reporting, cross-functional coordination, vendor management, process automation, and continuous improvement while maintaining production network availability.

Manage commercial and delivery aspects of multiple AV projects: budgets, schedules, resource allocation, vendor management, documentation, testing, training, and client communication to ensure on-time, on-budget delivery and contract compliance.

Deploys, configures, and supports large-scale production and corporate networks and server infrastructure across data centers and POPs. Specifies and qualifies optical components, develops test procedures and performance models, creates rack/floor plans and vendor SOWs, manages assets and RMAs, troubleshoots network and circuit issues, documents and automates processes, and coordinates with internal teams and vendors to ensure successful network turn-up and customer satisfaction.

The Network Deployment Engineer II designs and supports optical systems and large-scale networks, collaborates with teams, and manages network deployments.