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Manage SaaS application integrations and escalated access tickets, support user provisioning/deprovisioning, maintain runbooks and documentation, assist audit evidence collection and access reviews, and coordinate with application owners, vendors, Security, IT, and People Operations to ensure governed access at scale.

Monitor and triage infrastructure, cloud, and physical-security alerts; lead incident lifecycle management and RCA; coordinate responders, maintain ticketing records, and follow SOPs, runbooks, and playbooks in a 24/7 on-site operations center.

The Network Operations Engineer II troubleshoots, resolves incidents, and optimizes network operations for a globally distributed IP and Optical network, focusing on fault isolation and monitoring enhancements.

Lead end-to-end emergent and strategic projects across cross-functional teams to drive operational efficiency, automation, AI integration, and tooling innovation. Serve as intake for issues and opportunities, manage crisis response and root-cause analysis, apply data-driven insights, build dashboards and SOPs, and influence stakeholders to deliver measurable process and performance improvements.

Lead emergent and strategic projects end-to-end across edge operations, driving automation, AI integration, process optimization, crisis response, and stakeholder alignment. Own intake, prioritization, execution, risk management, reporting, and change adoption while using data-driven insights and tooling to improve operational efficiency.

Provide global production CDN and server support, troubleshoot multi-vendor network and hardware issues, collaborate with ISPs/colocation vendors, perform root-cause analysis, participate in 24/7 incident support, and assist with traffic and network incident resolution.

Coordinate internal IT projects from initiation to delivery: gather requirements, maintain schedules, monitor tickets, produce reports and data insights, run stakeholder meetings, escalate issues, identify process improvements, and support SDMs/Project Managers with KPIs and analytics.

The Network Deployment Engineer II designs, builds, and tests optical systems, managing network deployment, configuration, and support in data centers. Responsibilities include documentation, project management, and equipment asset management.

The Feedback Moderator II monitors tester feedback, provides technical support, reports bugs, investigates issues, and creates documentation on processes.

The Project Coordinator II manages project plans from inception to delivery, facilitating communication, documenting actions, and assisting in issue resolution while coordinating with regional teams and stakeholders.