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Draft, review, and administer global franchise agreements and related documents across multiple brands. Manage the full contract lifecycle in a CLM system, support jurisdictional and international modifications, ensure template compliance and document accuracy, collaborate with Legal, Sales, Finance, and Brand teams, and drive process and template improvements.

Lead integrated public relations and communications to boost brand visibility and reputation. Develop executive thought leadership, media relations, franchise network communications, agency management, and storytelling programs to engage consumers and an international network of brokers and agents.

Manage real estate closings by reviewing contracts, verifying title and funds, coordinating with agents, lenders, and vendors, training assistants, building relationships, and ensuring accurate, timely escrow closings and positive closing experiences.

Provide frontline support to real estate agents and branch leadership by troubleshooting office systems, assisting with onboarding, delivering basic social media and marketing support, coordinating office operations and events, and maintaining office supplies and culture. Serve as liaison to marketing and other operational teams and travel regionally as needed.

Provide in-office support to agents and branch leaders: troubleshoot systems, assist with onboarding and marketing (including social media), manage office operations, support branch culture and recruitment, coordinate with regional teams and vendors, and travel to nearby offices as needed.

Lead and manage daily escrow office operations and team performance, ensuring compliance with escrow and trust accounting standards. Recruit, coach, and develop staff, oversee SOPs and audits, manage financial performance, cultivate client relationships, and drive market growth while partnering with sales and leadership.

Lead and manage Tri-Cities title and escrow operations, overseeing daily workflow, staffing, SOPs, compliance with state and federal regulations (RESPA, insurance), file audits, accounting controls, and cross-functional collaboration to ensure timely, accurate service and continuous process improvement.

Advise managers and employees on performance improvement, conflict resolution, and complex investigations. Lead employee relations cases end-to-end, coach leaders, assess risk, document outcomes, and provide reporting and insights to drive consistent, fair, and scalable HR practices across the organization.

Provide in-office support to agents and branch leaders by troubleshooting technology and processes, assisting onboarding and training on company tools, managing basic social media and marketing, coordinating events and office operations, supporting recruiting and recognition activities, and maintaining supplies and facilities.

As an Escrow Assistant, you will support real estate transactions by processing documentation, assisting closing representatives, and ensuring timely closings while maintaining industry relationships.