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Coordinates recognition services for universities and IB schools, including customer support, query resolution, data quality, reporting, communications, user-guide updates, and electronic transcript adoption. The role partners with IT and regional teams to improve university-facing systems, supports recognition statement projects, maintains stakeholder relationships, and manages special projects involving research, data analysis, reporting, proposals, and content development.

Manages a portfolio of schools and education systems, strengthening partnerships, supporting IB programme implementation, coordinating authorization and evaluation services, and driving retention and sustainable growth. Builds senior stakeholder relationships, resolves issues, identifies risks and opportunities, uses data to inform account planning, and shares localized insights with leadership. The role requires strong facilitation, communication, project planning, cross-cultural collaboration, and education-sector experience.

Manages complex, multi-workstream learning product initiatives from development through delivery. Responsibilities include work planning, risk mitigation, stakeholder communication, project tracking, budgets, procurement, consultant coordination, and quality control. The role coordinates multidisciplinary teams, subject matter experts, vendors, and external partners to deliver learning modules on schedule, within budget, and to organizational standards.

Own the implementation, maintenance, integrations, technical roadmap, and vendor relationships for professional learning platforms, primarily Moodle LMS and LXP systems. Manage system performance, security, upgrades, patching, data flows, reporting, release management, and SaaS/PaaS implementations. Partner with business stakeholders, architects, IT teams, and suppliers to deliver reliable, scalable platforms aligned with organizational needs.