Senior Technical Engineer: Moodle LMS

Salary: $94,821 -  $118,526 USD, negotiable depending on experience

Location: Washington D.C, USA

Hybrid working: 1 days in office

About the IB

The International Baccalaureate provides world-class educational services to over 6,000 schools across 160 countries. A career with the IB is not just a job; it's an opportunity to work with an innovative world leader in education services where we empower our employees to thrive and make a difference.

About the job

Content Delivery Systems is a team within IT Engineering responsible for multiple customer-facing applications and the development, maintenance, enhancement, and technical roadmap of the IB's core applications. 

The Senior Technical Engineer owns the implementation, maintenance, integrations, and product roadmap for professional learning application systems, mainly focused on Moodle LMS, helping ensure our applications meet business needs, operate effectively, and reflect IB quality and market expectations.

Working with business colleagues, IT teams, solution architects, and software service providers across the IB's global centres, you will provide technical ownership across front-end and back-end components, licensing, eCommerce, reporting, data flows, and integrations. You will also bring awareness of the EdTech marketplace and emerging trends to support reliable, scalable professional learning platforms.

• Serve as the system and technical owner for the development, implementation, and maintenance of the IB's professional learning application systems, including LMS and LXP platforms.

• Own the product and technology roadmap for professional learning platforms, aligning priorities with business needs and IB quality expectations.

• Develop and apply standardized approaches to SaaS and PaaS implementation and maintenance, using relevant industry practices and standards.

• Partner with business leads and solution architects on performance, configuration, security, audit, compliance, troubleshooting, and operational challenges.

• Establish and coordinate release management, system upgrades, and patching with business users and technical partners.

• Own integrations between learning platforms and other IB systems, including dependencies, data flows, and operational performance.

• Define and oversee data and reporting requirements for professional learning platforms and their connected services.

• Manage relationships with solution providers and vendors in line with IB procurement processes and agreed service levels.

• Proven experience with LMS, LXP, or event management platforms such as Moodle, Canopy, or CVENT, as an advanced user, technical owner, or product owner.

• Strong understanding of system integrations, technical dependencies, data flows, and reporting requirements.

• Track record of successfully delivering complex IT implementations and managing multiple roadmaps, backlogs, and integrations.

• Experience working with suppliers and vendors, including establishing and enforcing service-level agreements.

• Familiarity with ServiceNow, Microsoft Azure DevOps, or comparable Agile delivery toolsets.

• Excellent analytical and troubleshooting skills, with the judgment to escalate issues and provide clear recommendations.

• Strong organizational, communication, negotiation, influencing, and stakeholder-management skills, including chairing meetings and delivering presentations.

• Ability to prioritize effectively, meet deadlines, and deliver high-quality outcomes in a global, high-pressure environment.

Benefits

• 10% employer pension contribution with a 3% employee contribution

• Enhanced family friendly benefits

• Flexible benefits allowance equivalent to 1.5% of Annual Salary to spend on benefits or as addition to salary

• Up to 20 days annual leave plus public holidays, increasing through service to a maximum of 25. 

• Paid Time Off accrued up to 9 days per year until a maximum of 14 days is banked

• Life assurance 4x annual salary

• Paid volunteering leave

• Excellent continuous professional development

This job is offered on local terms and conditions and is at will.

Opportunity & Belonging

We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer, and we welcome applications from all qualified applicants. As a global employer, we adhere to all relevant employment legislation in the countries in which we operate, and we're happy to provide any reasonable adjustments as needed to ensure applicants can fully participate in our recruitment process.