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The Quality Assurance Manager leads quality assurance and compliance activities, oversees a team, ensures regulatory adherence, and fosters continuous improvement strategies while utilizing analytics and technology to enhance organizational performance.

The Program Enrollment Specialist facilitates enrollment processes for consumers and their support network, ensuring documentation is accurate and recommending process improvements, while maintaining confidentiality and compliance.

Own and resolve complex customer escalations, coordinate cross-functional teams to identify root causes, track and report resolution metrics using Fresh Service, recommend process improvements, and train service teams to reduce future escalations.

Lead and coach a small operations team to ensure timely, efficient customer service. Manage staffing, training, scheduling, process improvements, performance feedback, project support, and documentation while promoting company values.

As a Customer Support Specialist I, you will provide phone support to stakeholders, document management, compliance checks, and payroll assistance while collaborating to improve service delivery.

Lead and manage a regional enrollment team to drive referrals and enrollments. Build relationships with case managers and external stakeholders, oversee enrollment processing and training on GT tools, improve processes, manage staff performance, and support business development and operational reporting.

Manage an operational unit supporting DE/NJ markets: monitor KPIs, ensure timely payroll, optimize processes, lead staffing and training, handle compliance and escalations, prepare reports, collaborate across departments, and drive continuous improvement and stakeholder relationships.

Lead and manage the enrollment team to drive referrals and enrollments, cultivate relationships with referring agencies, train participants on GT tools, ensure timely communication, improve processes, and manage staffing, performance, and special projects to meet growth goals.

Lead and optimize company operational units delivering fiscal intermediary services. Set policies, implement strategic objectives, develop leaders, monitor performance metrics, drive continuous improvement (payroll, customer service), reassign workloads, collaborate cross-functionally, and maintain agency relationships.

Manage a Maryland-based operations unit supporting payroll, staffing, compliance, performance metrics, process improvements, reporting, training, stakeholder relations, and escalated customer issues. Lead continuous improvement, staff development, internal/external communications, and collaborate across departments to meet operational goals.