Director of Operations - DE/NJ

The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.

RESPONSIBILITIES AND DUTIES

• Maintains Operational Standards
• Formulates, implements, and communicates operational policies and procedures
• Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
• Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
• Develops leadership and management skills within subordinates
• Approves performance appraisals and wage increases
• Develops metrics to measure operations performance
• Participates in the development of new services for recently acquired contracts
• Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
• Monitors workloads of the group and re-assigns agencies and programs appropriately
• Collaborates with directors and executives from other functional areas to optimize delivery of services
• Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
• Identifies opportunities to improve our processes
• Builds and maintains relationships with Agencies
• Promote adherence to and upholds the company’s mission and values
• Other duties as assigned

EDUCATION

• Bachelor’s Degree in business, human services or related field or equivalent work experience.

EXPERIENCE AND QUALIFICATIONS

• At least 5 years of experience relevant to the work performed
• Knowledgebase in supervision, business management and leadership
• Excellent written and oral communication skills
• Extensive experience in working on complex projects with Critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• Demonstrate the ability to balance work pressure with time management skills
• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience in working, initiating and maintaining highly effective team
• Competent in the use of Microsoft Office programs and the Internet

WORK ENVIRONMENT

• Work is performed from a typical office setting.

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. 

Our claims team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. 

We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth. 

Grow your career with us. Grow your impact with us. 

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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work 

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.